TrueLogic

6 days ago

Support Engineer - Veterinary HealthTech

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Own technical ticket resolution for a veterinary health software platform by partnering with the Customer Experience team. Drive customer onboarding and decommissioning workflows, run structured data migrations, and troubleshoot infrastructure and platform issues. Improve support operations by building tools, runbooks, and automation to reduce ticket volume and speed resolution. Work independently within the Platform organization with deep exposure to the company’s Elixir/React ecosystem.

Location: Panama

Workplace: Remote

Employment Type: Full time

Job Function: Administration & Executive Assistance

Key Responsibilities

•Handle customer onboarding and decommissioning, including provisioning environments, integrations, data imports, exports, teardown, and access revocation.
•Perform structured data migrations with validation, transformation, and quality assurance to protect data integrity.
•Own and resolve technical tickets escalated by CX, including environment troubleshooting and complex platform issues.
•Partner with Customer Success and Implementation managers to clarify technical needs and communicate outcomes.
•Identify recurring issues and build tools, runbooks, and automation to reduce ticket volume and speed up resolution times.

Pay and Benefits

Perks:Remote WorkPaid Leave

Key Requirements

•Advanced SQL skills for writing/executing complex queries for extraction, transformation, validation, and large-scale relational migrations.
•Hands-on expertise with core AWS services, including RDS, S3, EC2, and ECS, to support cloud-hosted environments.
•Working knowledge of Kubernetes operations including pod lifecycle management and workload troubleshooting.
•Practical experience with Terraform for provisioning and decommissioning workflows.
•C1-level English fluency (written and spoken) to translate technical concepts and collaborate across teams.

Experience:HealthcareHealthtechVeterinary

Skills:CommunicationCollaborationAutonomy

Languages:English

Tech Stack:ElixirReactGraphQLSQLAWSRDSS3EC2ECSKubernetesTerraformGitGitHubHelm

Company Brief

TrueLogic

TrueLogic builds custom web and mobile applications, offering product engineering, UX/UI design, and team augmentation services. They partner with startups and enterprises to deliver scalable software solutions, cloud integrations, and ongoing technical support.

Industry: Professional Services

Website

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TrueLogic

6 days ago

Support Engineer - Veterinary HealthTech

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Panama

Workplace: Remote

Employment Type: Full time

Job Function: Administration & Executive Assistance

Key Responsibilities

•Handle customer onboarding and decommissioning, including provisioning environments, integrations, data imports, exports, teardown, and access revocation.
•Perform structured data migrations with validation, transformation, and quality assurance to protect data integrity.
•Own and resolve technical tickets escalated by CX, including environment troubleshooting and complex platform issues.
•Partner with Customer Success and Implementation managers to clarify technical needs and communicate outcomes.
•Identify recurring issues and build tools, runbooks, and automation to reduce ticket volume and speed up resolution times.

Pay and Benefits

Perks:Remote WorkPaid Leave

Key Requirements

•Advanced SQL skills for writing/executing complex queries for extraction, transformation, validation, and large-scale relational migrations.
•Hands-on expertise with core AWS services, including RDS, S3, EC2, and ECS, to support cloud-hosted environments.
•Working knowledge of Kubernetes operations including pod lifecycle management and workload troubleshooting.
•Practical experience with Terraform for provisioning and decommissioning workflows.
•C1-level English fluency (written and spoken) to translate technical concepts and collaborate across teams.

Experience:HealthcareHealthtechVeterinary

Skills:CommunicationCollaborationAutonomy

Languages:English

Tech Stack:ElixirReactGraphQLSQLAWSRDSS3EC2ECSKubernetesTerraformGitGitHubHelm

Company Brief

TrueLogic

Industry: Professional Services

Website