Programmatic Customer Success Manager

Equativ
New York
Workplace: HybridFull timeUSD 70,000 - 80,000 annuallyFunction: Customer Success & Account ManagementExperience: 1-2 yearsSkills: ["Growth mindset","Communication","Relationship building","Data literacy","Organization","Attention to detail","Follow-through","Collaboration","Curiosity"]

Own day-to-day relationships for a portfolio of programmatic partners on Equativ’s Curation team. Help onboard partners to the Maestro platform, troubleshoot issues, monitor partner and deal activity, and spot growth opportunities or at-risk accounts early. Collaborate with Product, Sales, and Operations to unblock partners quickly, build deep product knowledge to educate and advise, maintain a partner knowledge base, and bring partner feedback back to the team.

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FursaFursa
Equativ
Equativ
6 days ago

Programmatic Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Own day-to-day relationships for a portfolio of programmatic partners on Equativ’s Curation team. Help onboard partners to the Maestro platform, troubleshoot issues, monitor partner and deal activity, and spot growth opportunities or at-risk accounts early. Collaborate with Product, Sales, and Operations to unblock partners quickly, build deep product knowledge to educate and advise, maintain a partner knowledge base, and bring partner feedback back to the team.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own day-to-day relationships for a portfolio of partners as the main point of contact for questions, requests, and troubleshooting.
  • •Onboard new partners onto Maestro to ensure a smooth start to the relationship.
  • •Partner with internal teams (Product, Sales, Operations) to resolve issues and unblock partners quickly.
  • •Monitor partner and deal-level activity to flag growth opportunities and at-risk accounts early.
  • •Identify account expansion opportunities, maintain a living partner knowledge base, track open items to resolution, and share partner feedback to improve the partner experience.

Pay and Benefits

Salary: USD 70,000 - 80,000 annually

Key Requirements

  • •Around 1–2 years of professional experience in digital advertising, media, AdTech, customer success, account management, or campaign management.
  • •Exposure to programmatic advertising or the digital media ecosystem (deep technical expertise not required).
  • •A growth mindset focused on helping partners succeed and expand their business with Equativ.
  • •Strong communication skills to build relationships with partners across different types and seniority levels.
  • •Comfort working with data by reading reports, spotting trends, and knowing when to escalate attention.
Experience:1-2 yearsDigital advertisingMediaAdTechCustomer successAccount managementCampaign management
Skills:Growth mindsetCommunicationRelationship buildingData literacyOrganizationAttention to detailFollow-throughCollaborationCuriosity
Tech Stack:MaestroProgrammatic advertisingCurationAI

Company Brief

Equativ
Provides a unified adtech platform for publishers and advertisers, offering ad serving, SSP/DSP capabilities, header bidding, monetization, and analytics to optimize digital advertising across formats and channels.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 2001
WebsiteLinkedIn