2 days ago

Business Strategy Manager - TikTok Live

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Own vendor and operations strategy for TikTok Live’s livestream ecosystem. Establish and manage BPO vendor relationships, assess performance against SLAs and contractual obligations, and coordinate with internal and external stakeholders to align objectives. Analyze vendor performance metrics, resolve issues, and regularly report risks and opportunities. Travel to vendor sites for evaluations and contribute to continuous innovation in BPO management.

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Strategy & Corporate Development

Seniority: Sr. Manager level

Key Responsibilities

•Establish, maintain, and oversee relationships with BPO vendors to ensure cost-effectiveness and productivity.
•Regularly assess vendor performance to ensure contractual obligations and service level agreements are met.
•Coordinate with internal and external stakeholders to align objectives and ensure clear communication.
•Resolve vendor-related conflicts and issues in a timely manner, building strong relationships.
•Analyze performance metrics and produce detailed reports on vendor performance, risks, and opportunities.

Travel: Medium travel

Key Requirements

•Bachelor’s degree in Business, Management, Operations, or a related field.
•Minimum 5 years of experience in BPO/vendor management (or related), including 2 years in content moderation / trust & safety / content quality assurance.
•Proven end-to-end BPO management experience, including quality performance management.
•Ability to coordinate effectively with internal and external stakeholders.
•Ability to travel to BPO sites when required and produce detailed reports.

Experience:5+ yearsBPOContent moderationTrust & safetyContent quality assurance

Education:Bachelor's in Business, Management, Operations, or a related field

Skills:AnalyticalProblem-solvingStakeholder coordinationMultitaskingPrioritization

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

2 days ago

Business Strategy Manager - TikTok Live

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Strategy & Corporate Development

Seniority: Sr. Manager level

Key Responsibilities

•Establish, maintain, and oversee relationships with BPO vendors to ensure cost-effectiveness and productivity.
•Regularly assess vendor performance to ensure contractual obligations and service level agreements are met.
•Coordinate with internal and external stakeholders to align objectives and ensure clear communication.
•Resolve vendor-related conflicts and issues in a timely manner, building strong relationships.
•Analyze performance metrics and produce detailed reports on vendor performance, risks, and opportunities.

Travel: Medium travel

Key Requirements

•Bachelor’s degree in Business, Management, Operations, or a related field.
•Minimum 5 years of experience in BPO/vendor management (or related), including 2 years in content moderation / trust & safety / content quality assurance.
•Proven end-to-end BPO management experience, including quality performance management.
•Ability to coordinate effectively with internal and external stakeholders.
•Ability to travel to BPO sites when required and produce detailed reports.

Experience:5+ yearsBPOContent moderationTrust & safetyContent quality assurance

Education:Bachelor's in Business, Management, Operations, or a related field

Skills:AnalyticalProblem-solvingStakeholder coordinationMultitaskingPrioritization

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn