Principal Customer Engineer, Majors

Cloudflare
Munich, Germany
Full timeEUR 148,000 - 204,000 annuallyFunction: Communications, PR & CommunitySkills: ["Communication","Stakeholder management","Consultative advisory","Presentation","Strategic thinking"]

Drive Cloudflare’s technical go-to-market for enterprise “Majors” customers from pre-sales validation through onboarding, deployment architecture, and lifecycle expansion. Partner with Account Executives on technical discovery, PoCs, and objections, then lead migration and adoption plans that reduce risk and accelerate time-to-value. Carry a quota-aligned role with QBRs, risk monitoring, and AI-augmented workflow automation, supported by enablement resources.

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FursaFursa
Cloudflare
Cloudflare
3 days ago

Principal Customer Engineer, Majors

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Source: Company careers pageValidated by: Fursa AI
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Job Summary

Drive Cloudflare’s technical go-to-market for enterprise “Majors” customers from pre-sales validation through onboarding, deployment architecture, and lifecycle expansion. Partner with Account Executives on technical discovery, PoCs, and objections, then lead migration and adoption plans that reduce risk and accelerate time-to-value. Carry a quota-aligned role with QBRs, risk monitoring, and AI-augmented workflow automation, supported by enablement resources.
Location: Munich, Germany
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Partner with Account Executives to lead technical discovery, map customer infrastructure (DNS, CDN, Zero Trust, network security, Workers) to Cloudflare architectures, and run technical evaluations/PoCs.
  • •Provide executive/engineering contact for onboarding and implementation oversight, designing migration/onboarding blueprints and guiding configuration best practices.
  • •Monitor customer health, telemetry, integration bottlenecks, and deployment risk to ensure rapid time-to-value and reduce churn risk.
  • •Carry a quota tied to new business acquisition and/or account growth; lead QBRs translating platform capabilities into ROI for C-level executives.
  • •Use AI agents and LLMs to automate routine workflows (e.g., RFP/security questionnaires, sandbox provisioning, telemetry monitoring, documentation) to focus on strategic advisory.
Travel: High travel

Pay and Benefits

Salary: EUR 148,000 - 204,000 annually
Equity and Bonus:Equity

Key Requirements

  • •Experience in a customer-facing technical role (Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, or Technical Account Management).
  • •Ability to white-board and clearly articulate complex enterprise network and security architectures.
  • •Strong consultative/advisory communication skills translating technical concepts into business outcomes for engineers and C-level executives.
  • •Commercial mindset operating in a quota/revenue-aligned environment with SaaS metrics and enterprise sales-cycle fluency.
  • •Technical depth across at least four areas such as Internet fundamentals, security, performance, AI proficiency, coding/scripting, or developer platform fluency.
Experience:SaaSEnterprise salesDistributed systemsCloud-nativeHyperscaler
Skills:CommunicationStakeholder managementConsultative advisoryPresentationStrategic thinking
Languages:German
Tech Stack:DNSCDNZero TrustNetwork SecurityWorkersProof of Concepts (PoCs)WAFBot ManagementFirewallsRate Limiting(M)TLSSASEHTTP/2TLS 1.3Prompt engineeringLLMLarge Language ModelsWorkflow automationPythonJavaScript

Company Brief

Cloudflare
Provides a global network and cloud platform that delivers security, performance, and reliability services for web applications, APIs, and Internet properties, including CDN, DDoS protection, DNS, and zero-trust security solutions.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn