Front

2 weeks ago

Senior Manager, Account Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Lead and scale the Account Management team for a portfolio of high-value customers. Own existing customer expansion, renewals, and overall account health while refining post-sales strategy and establishing team KPIs, roles, and operating rhythms. Coach Account Managers on account planning, enterprise renewal negotiation, upselling, cross-selling, and escalation handling. Partner cross-functionally with Sales, Finance, Legal, and Revenue Operations to deliver best-in-class customer outcomes.

Location: Chicago

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Help develop the future structure of the Existing Business team as Account Teams are introduced.
•Lead a high-performing Account Management team by developing and coaching Account Managers.
•Drive customer expansion by mapping account books, identifying opportunities, and maturing them into expansion.
•Establish Account Management fundamentals by defining team KPIs, roles, responsibilities, success metrics, and operating rhythms.
•Partner cross-functionally to ensure seamless customer experiences and take accountability for renewals, expansion, and customer satisfaction.

Pay and Benefits

Salary: USD 236,000 - 262,000 annually

Equity and Bonus:Equity

Perks:EquityHealth InsurancePaid ParentalRemote WorkFamily PlanningWellness Stipend

Key Requirements

•4-6 years experience leading Account Management, Sales, or Renewals teams in SaaS.
•Proven experience developing and leading AM functions, including early AM leadership from the ground up.
•Experience leading a team handling enterprise renewal negotiation, upselling, cross-selling, and customer escalations.
•Strong coaching and people leadership skills, with the ability to develop talent and deliver feedback.
•Strategic and execution-oriented approach with a data-driven mindset using metrics and customer insights.

Experience:SaaS

Skills:CoachingPeople leadershipCollaborationStrategic thinkingData-driven mindset

Company Brief

Front

Front provides an AI-powered customer service and shared inbox platform that helps teams collaborate on customer communications, automate workflows, and improve support efficiency across email and messaging channels.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2013

Glassdoor: 4.6

Website LinkedIn Glassdoor

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Front

2 weeks ago

Senior Manager, Account Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Chicago

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Help develop the future structure of the Existing Business team as Account Teams are introduced.
•Lead a high-performing Account Management team by developing and coaching Account Managers.
•Drive customer expansion by mapping account books, identifying opportunities, and maturing them into expansion.
•Establish Account Management fundamentals by defining team KPIs, roles, responsibilities, success metrics, and operating rhythms.
•Partner cross-functionally to ensure seamless customer experiences and take accountability for renewals, expansion, and customer satisfaction.

Pay and Benefits

Salary: USD 236,000 - 262,000 annually

Equity and Bonus:Equity

Perks:EquityHealth InsurancePaid ParentalRemote WorkFamily PlanningWellness Stipend

Key Requirements

•4-6 years experience leading Account Management, Sales, or Renewals teams in SaaS.
•Proven experience developing and leading AM functions, including early AM leadership from the ground up.
•Experience leading a team handling enterprise renewal negotiation, upselling, cross-selling, and customer escalations.
•Strong coaching and people leadership skills, with the ability to develop talent and deliver feedback.
•Strategic and execution-oriented approach with a data-driven mindset using metrics and customer insights.

Experience:SaaS

Skills:CoachingPeople leadershipCollaborationStrategic thinkingData-driven mindset

Company Brief

Front

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2013

Glassdoor: 4.6

Website LinkedIn Glassdoor