Customer Assistant

Waitrose & Partners
Milton Keynes
Workplace: OnsiteTemporaryGBP 13 - 13.25 hourlyFunction: Administration & Executive AssistanceSkills: ["Communication","Customer service","Proactiveness","Team collaboration","Problem-solving"]

Deliver outstanding customer service in a John Lewis shop by engaging customers, understanding their needs, and resolving queries. Help drive sales and profits using product knowledge and sales training. Maintain excellent shop standards including displays, stock availability, cleanliness, and shop-keeping tasks such as till support and replenishment. Support continuous improvement, accurate stock counts, and work flexible hours across seven days.

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Waitrose & Partners
Waitrose & Partners
1 day ago

Customer Assistant

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Deliver outstanding customer service in a John Lewis shop by engaging customers, understanding their needs, and resolving queries. Help drive sales and profits using product knowledge and sales training. Maintain excellent shop standards including displays, stock availability, cleanliness, and shop-keeping tasks such as till support and replenishment. Support continuous improvement, accurate stock counts, and work flexible hours across seven days.
Location: Milton Keynes
Workplace: Onsite
Employment Type: Temporary
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Deliver engaging, inspirational customer service at every stage of the customer journey.
  • •Use product knowledge and sales training to drive sales and increase profits.
  • •Put the customer at the heart of everything you do by proactively acknowledging and understanding what they are looking for and resolving queries.
  • •Work flexibly across the shop to support the wider team, including till support, stock replenishment, price ticketing, and general shop-keeping.
  • •Maintain shop standards through displays, stock availability, cleanliness, identify improvements, and support accurate stock counts.

Pay and Benefits

Salary: GBP 13 - 13.25 hourly

Key Requirements

  • •Basic IT literacy.
  • •Strong communication skills.
  • •Ability to provide engaging, inspirational customer service at every stage of the customer journey.
  • •Willingness to work flexibly across the shop (e.g., till support, stock replenishment, price ticketing, shop-keeping).
  • •Experience in a customer-facing role is welcomed but not essential; training will be provided.
Experience:Retail
Skills:CommunicationCustomer serviceProactivenessTeam collaborationProblem-solving
Tech Stack:IT literacy

Company Brief

Waitrose & Partners
Waitrose & Partners is a UK supermarket chain offering groceries, fresh produce, and premium food products through its network of stores and online shopping. It is part of the John Lewis Partnership and emphasizes quality, customer service, and ethical sourcing.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Bracknell, United Kingdom
Founded: 1904
WebsiteLinkedIn