Customer Success Associate

Manage a shared portfolio of SMB customers across the full lifecycle to drive retention, growth, and renewal outcomes. Use customer data, program metrics, and benchmarks to monitor account health and identify engagement opportunities. Build scalable customer enablement through playbooks, campaigns, and standardized onboarding, and collaborate cross-functionally with Sales, Engineering, and Triage. Support escalations with timely updates, using AI-first tools and automation to improve efficiency and customer outcomes.