Customer Experience Banker - Rockville Rd Indianapolis, IN (Spanish bilingual preferred)

Huntington Bancshares
Indianapolis
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsSkills: ["Customer service","Relationship management","Communication","Presentation","Attention to detail"]

Serve as a Financial Concierge for walk-in customers, delivering excellent service while accurately processing transactions and balancing daily. Retain and grow both consumer and business relationships by identifying financial goals, educating customers on deposit products, and following a disciplined outreach process. Refer customers to other bank areas to deepen relationships, adhere to operational/security/risk/regulatory requirements, and demonstrate strong sales, communication, and relationship management skills.

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Huntington Bancshares
Huntington Bancshares
2 days ago

Customer Experience Banker - Rockville Rd Indianapolis, IN (Spanish bilingual preferred)

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Last checked: 5 hours agoStatus: Live

Job Summary

Serve as a Financial Concierge for walk-in customers, delivering excellent service while accurately processing transactions and balancing daily. Retain and grow both consumer and business relationships by identifying financial goals, educating customers on deposit products, and following a disciplined outreach process. Refer customers to other bank areas to deepen relationships, adhere to operational/security/risk/regulatory requirements, and demonstrate strong sales, communication, and relationship management skills.
Location: Indianapolis
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues effectively.
  • •Educate customers on consumer deposit products and ensure accurate, efficient transaction processing while balancing daily.
  • •Identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up, outbound calling, and referral sourcing.
  • •Educate and refer customers to other bank areas to deepen relationships and build partnerships.
  • •Adhere to all operational, security, risk, and regulatory policies and procedures.

Key Requirements

  • •High School Diploma or GED with at least 1 year of customer service or military service in an administration, contracting, civil affairs, or similar role, or a Bachelor's Degree.
  • •1+ year in customer service in banking/financial services or goal-driven retail sales.
  • •Cash handling skills.
  • •Comfort with technology such as mobile services and online banking services.
  • •Ability to provide exemplary customer service while handling transactions accurately and efficiently.
Experience:1+ yearsBankingFinancial servicesRetail sales
Skills:Customer serviceRelationship managementCommunicationPresentationAttention to detail
Languages:Spanish
Tech Stack:Mobile servicesOnline banking

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn