MS Engineer, SAN L1

NTT
Mumbai, Maharashtra
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskEducation: bachelorsSkills: ["Client-centric approach","Communication","Active listening","Discipline","Positive mindset"]

Serve as the first point of contact for clients, ensuring IT infrastructure and systems stay operational. Monitor environments for incidents and errors, investigate first-line issues, and resolve standard, low-complexity service requests using telephonic support, ITSM tickets, or chat. Perform maintenance like patching and configuration changes, support work across cloud/security/networking/application domains, and contribute to disaster recovery testing and handovers to maintain service continuity.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
NTT
NTT
2 weeks ago

MS Engineer, SAN L1

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Serve as the first point of contact for clients, ensuring IT infrastructure and systems stay operational. Monitor environments for incidents and errors, investigate first-line issues, and resolve standard, low-complexity service requests using telephonic support, ITSM tickets, or chat. Perform maintenance like patching and configuration changes, support work across cloud/security/networking/application domains, and contribute to disaster recovery testing and handovers to maintain service continuity.
Location: Mumbai, Maharashtra
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Entry level

Key Responsibilities

  • •Serve as first point of contact to keep client IT infrastructure and systems operational and ensure zero missed SLA conditions.
  • •Proactively monitor client infrastructure and solutions, identify issues early, and resolve incidents and problems for standard, low-complexity cases.
  • •Provide support via phone, ITSM tickets, or chat; update or create knowledge articles to improve resolutions.
  • •Perform maintenance activities such as patching and configuration changes to ensure smooth operation of client systems.
  • •Escalate incidents when necessary, support disaster recovery functions and tests, and manage shift handovers to maintain service continuity.

Key Requirements

  • •Entry-level experience troubleshooting and supporting security, network, data center, systems, or storage in a medium to large ICT organization.
  • •Basic knowledge of management agents, redundancy concepts, and ITIL processes.
  • •Highly disciplined handling of tickets day to day, following defined SOPs and acting promptly.
  • •Ability to resolve tickets using available knowledge articles or provided SOPs.
  • •Proficiency in using ITSM tools and planning activities in advance while adapting to changing circumstances.
Experience:Managed servicesICTData centers
Education:Bachelor's in IT or Computing
Skills:Client-centric approachCommunicationActive listeningDisciplinePositive mindset
Tech Stack:ITSMITILKnowledge articlesSOPsDisaster recoveryManagement agentsData centerSAN

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn