Epic MyChart Senior Consultant

Huron
Chicago
Workplace: RemoteFull timeFunction: Consulting & AdvisoryExperience: 3+ yearsSkills: ["Independent analysis","Prioritization","Troubleshooting","Client-facing communication","Collaboration"]

Serve as a MyChart generalist for healthcare clients, supporting and optimizing Epic EHR workflows to improve care delivery, patient outcomes, and profitability. Provide production support with troubleshooting, break-fix resolution, and backlog management, independently analyzing and prioritizing support tickets. Support end-user experiences and enhancements for MyChart Care Companion, as well as patient engagement initiatives such as Epic Cheers Campaigns, including release-related testing and post-implementation support when needed.

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FursaFursa
Huron
Huron
1 day ago

Epic MyChart Senior Consultant

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Last checked: 5 hours agoStatus: Live

Job Summary

Serve as a MyChart generalist for healthcare clients, supporting and optimizing Epic EHR workflows to improve care delivery, patient outcomes, and profitability. Provide production support with troubleshooting, break-fix resolution, and backlog management, independently analyzing and prioritizing support tickets. Support end-user experiences and enhancements for MyChart Care Companion, as well as patient engagement initiatives such as Epic Cheers Campaigns, including release-related testing and post-implementation support when needed.
Location: Chicago
Workplace: Remote
Employment Type: Full time
Job Function: Consulting & Advisory
Seniority: Mid level

Key Responsibilities

  • •Act as a MyChart generalist, covering workflows, configuration, support, and optimization.
  • •Deliver production support including troubleshooting, break-fix resolution, and backlog management.
  • •Independently analyze, prioritize, and resolve MyChart support tickets in an operational environment.
  • •Design, build, optimize, and support MyChart Care Companion workflows for end users.
  • •Support and configure Epic Cheers Campaigns and patient engagement initiatives, including associated releases/testing and post-implementation support as needed.

Pay and Benefits

Perks:Health InsuranceDentalVision

Key Requirements

  • •3+ years of Epic consulting, implementation, optimization, or support experience within a healthcare environment.
  • •MyChart certification.
  • •Serve as a MyChart generalist with broad knowledge across workflows, configuration, support, and optimization.
  • •Provide production support including troubleshooting, break-fix resolution, and backlog management.
  • •Independently analyze, prioritize, and resolve support tickets in a fast-paced operational environment.
Experience:3+ yearsHealthcare
Skills:Independent analysisPrioritizationTroubleshootingClient-facing communicationCollaboration
Certifications:MyChart certificationEpic certification
Tech Stack:EpicMyChartMyChart Care CompanionEpic Cheers CampaignsCheers

Company Brief

Huron
Huron is a global professional services firm providing consulting and advisory services across healthcare, higher education, life sciences, and commercial sectors, focusing on strategy, operations, technology, and financial transformation.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 2002
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn