Associate Store Leader, Munich

On Holding
Munich
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 5+ yearsSkills: ["Problem-solving","Coaching","Facilitation","Emotional intelligence","Communication"]

Drive day-to-day store operations and floor management with minimal guidance, ensuring On’s premium service standards are delivered and elevated. Coach and lead the team around the Cloud CX philosophy, manage stock levels using forecasts, and analyze daily KPIs to diagnose root causes and improve performance. Identify skill gaps, facilitate training for the Lead Store Advisor team, and help cultivate trust and shared accountability.

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FursaFursa
On Holding
On Holding
1 day ago

Associate Store Leader, Munich

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Drive day-to-day store operations and floor management with minimal guidance, ensuring On’s premium service standards are delivered and elevated. Coach and lead the team around the Cloud CX philosophy, manage stock levels using forecasts, and analyze daily KPIs to diagnose root causes and improve performance. Identify skill gaps, facilitate training for the Lead Store Advisor team, and help cultivate trust and shared accountability.
Location: Munich
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Own floor management and daily store operations with little to no guidance to ensure a premium store environment.
  • •Lead and coach the team on the Cloud CX philosophy to set a benchmark for customer-centricity and service excellence.
  • •Manage stock levels based on business forecasts and proactively communicate merchandising topics with cross-functional teams.
  • •Analyze daily KPIs and goals to identify root causes and implement actionable changes to improve store performance.
  • •Identify skill gaps across the Lead Store Advisor team and facilitate training sessions to support professional development.

Key Requirements

  • •5+ years of experience in retail leadership or high-touch service environments in premium or performance-driven brands.
  • •Advanced problem-solving skills with a systemic approach to operational hurdles.
  • •Experience facilitating and delivering technical or operational training and coaching to diverse team members.
  • •High emotional intelligence, reflecting on performance and continuously learning.
  • •Fluency in German and English.
Experience:5+ yearsRetailCustomer service
Skills:Problem-solvingCoachingFacilitationEmotional intelligenceCommunication
Languages:GermanEnglish

Company Brief

On Holding
Designs, manufactures, and sells performance running shoes, apparel, and accessories under the On brand. Combines Swiss engineering and innovation with lifestyle design to serve runners and athletes globally through retail and direct-to-consumer channels.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 2010
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn