Customer Retention Director

Airalo
Spain, United Kingdom, Dubai
Workplace: RemoteFull timeFunction: Executive & General ManagementSkills: ["Communication","Analytical thinking","Collaboration","Ownership","Problem-solving"]

Director of Retention at Airalo will own how we drive repeat usage, engagement, and long-term customer value by building a lifecycle system across CRM, Product, and Data. You’ll define activation, retention, and engagement strategies, lead CRM channels end-to-end, drive cross-functional product requirements, and translate insights into actions that lift retention and revenue.

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FursaFursa
Airalo
Airalo
4 months ago

Customer Retention Director

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Last checked: 11 hours agoStatus: Live

Job Summary

Director of Retention at Airalo will own how we drive repeat usage, engagement, and long-term customer value by building a lifecycle system across CRM, Product, and Data. You’ll define activation, retention, and engagement strategies, lead CRM channels end-to-end, drive cross-functional product requirements, and translate insights into actions that lift retention and revenue.
Location: Spain, United Kingdom, Dubai
Workplace: Remote
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Own retention as a cross functional system spanning CRM, Product, and Data
  • •Define lifecycle strategy across activation, retention, engagement, and referral
  • •Lead CRM channels end to end (push, email, in-app messaging, app inbox)
  • •Define and drive Product requirements across onboarding, engagement, and lifecycle UX
  • •Build and scale a lifecycle system that drives repeat usage and revenue

Pay and Benefits

Perks:Health InsuranceWellness StipendLearning CreditsRetreatHome Office

Key Requirements

  • •10+ years in CRM, lifecycle, retention, or growth roles
  • •Experience owning lifecycle strategy in a B2C or mobile-first company
  • •Strong hands-on experience with CRM platforms (CleverTap, Braze, Iterable, etc.)
  • •Proven ability to drive measurable improvements in retention, LTV, or repeat rate
  • •Strong experimentation mindset (A/B testing, cohort analysis, incrementality)
Experience:Travel-techESIMTelecommunicationsSaaS
Skills:CommunicationAnalytical thinkingCollaborationOwnershipProblem-solving
Languages:English
Tech Stack:CleverTapBrazeIterableFirebaseGA4AdjustSQL

Company Brief

Airalo
Operates a global eSIM marketplace and mobile connectivity platform that enables travelers and global customers to buy and install eSIMs for data plans across countries without physical SIM cards.
Industry: Telecommunications
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Singapore, Singapore
Founded: 2019
WebsiteLinkedIn