Crh

1 day ago

Ready Mix Customer Service Representative (Cedar Park, TX, US, 78613)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Provide fast, effective customer service for ready-mix concrete customers by using product knowledge and strong communication skills. Handle incoming requests via phone and text messaging, enter orders into the computer system, solicit future orders, and negotiate delivery times to prevent lost orders. Document customer complaints and route them to the Dispatch Manager and/or Sales Representative while working in an in-office, high-paced environment.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Communicate with customers by phone and through text messaging software, and enter customer data into the computer system.
•Solicit future orders from customers and enter orders into the computer system.
•Negotiate acceptable delivery times with customers to prevent lost orders.
•Document customer complaints and forward them to the Dispatch Manager and/or Sales Representative.

Pay and Benefits

Perks:Health InsuranceDentalDisabilityRetirement SavingsWellness Stipend

Key Requirements

•High School Degree or GED.
•Three to five years of related customer service experience (or equivalent combination of education and experience).
•Basic computer skills for entering orders; proficiency with Outlook, Word, Excel, and keyboarding (25+ wpm).
•Extensive knowledge of Austin and surrounding areas, including ability to read and understand maps.
•Must read, write, and speak English; basic math skills and ability to handle multiple tasks in a high-stress environment.

Experience:3-5 years

Education:High School

Skills:Effective problem solverHandle multiple tasksClear communication

Languages:English

Tech Stack:OutlookWordExcel

Company Brief

Crh

Global building materials business supplying aggregates, cement, asphalt, ready-mixed concrete, and construction products and services to the construction industry across Europe, North America and other markets.

Industry: Building Materials

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dublin, Ireland

Founded: 1970

Website LinkedIn

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Crh