Senior IT Support Specialist

Instacart
San Francisco
Workplace: HybridFull timeUSD 111,000 - 117,000 annuallyFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Communication","Independent work","Attention to detail","Customer service","Troubleshooting"]

Serve as the primary IT point of contact for Instacart’s San Francisco office, providing in-person and remote support via a ticketing system. Triage and resolve issues across macOS, Windows, and ChromeOS, own IT setup for new hires, and administer SaaS tools through SSO. Support conference room AV, troubleshoot platforms like Gmail, Slack, Okta, and Zoom, and keep knowledge base documentation current while improving support processes.

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FursaFursa
Instacart
Instacart
11 hours ago

Senior IT Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 49 minutes agoStatus: Live

Job Summary

Serve as the primary IT point of contact for Instacart’s San Francisco office, providing in-person and remote support via a ticketing system. Triage and resolve issues across macOS, Windows, and ChromeOS, own IT setup for new hires, and administer SaaS tools through SSO. Support conference room AV, troubleshoot platforms like Gmail, Slack, Okta, and Zoom, and keep knowledge base documentation current while improving support processes.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary IT point of contact for the San Francisco office, providing in-person and remote support via a ticketing system.
  • •Handle day-to-day troubleshooting and more complex technical issues across macOS, Windows, and ChromeOS environments.
  • •Own IT onboarding for new hires, including hardware deployment and equipment setup, plus administering SaaS through SSO tooling.
  • •Support and maintain conference room AV equipment and troubleshoot AV issues in partnership with the AV team.
  • •Troubleshoot core software platforms (Gmail, Slack, Okta, Zoom), maintain knowledge base documentation, and improve IT support processes while collaborating cross-functionally.

Pay and Benefits

Salary: USD 111,000 - 117,000 annually
Equity and Bonus:Equity

Key Requirements

  • •3+ years of experience in helpdesk or IT support, including hands-on customer service in a professional environment.
  • •Demonstrated experience supporting macOS, Windows, and ChromeOS operating systems.
  • •Proven ability to manage multiple support requests and priorities simultaneously while working independently with strong follow-through.
  • •Strong communication skills for working across a wide range of people and technical comfort levels.
  • •Ability to occasionally lift up to 40 lbs for hardware deployment and equipment setup.
Experience:3+ years
Skills:CommunicationIndependent workAttention to detailCustomer serviceTroubleshooting
Languages:English
Tech Stack:MacOSWindowsChromeOSTicketing systemSaaSSSOGmailSlackOktaZoomGoogle WorkspaceJiraZoom RoomsGoogle MeetAV systemsGoogle Meet hardware setupsConference room AV

Company Brief

Instacart
Operates an online grocery marketplace connecting customers with personal shoppers and local retailers for grocery delivery and pickup. Provides technology, logistics, and advertising solutions to supermarkets and consumer packaged goods brands.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2012
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn