Customer Implementation Manager

Healthie
New York
Workplace: HybridFull timeUSD 105,000 - 150,000 annuallyFunction: Customer Success & Account ManagementExperience: 4+ yearsSkills: ["Communication","Collaboration","Stakeholder management","Problem-solving","Process improvement"]

Lead end-to-end implementations for Healthie’s enterprise digital healthcare customers, serving as the primary point of contact through onboarding and go-live. Own implementation health and progress, coordinate cross-functional teams, manage evolving requirements, mitigate risks, and keep customers aligned to milestones and timelines. Collaborate with Customer Success, Product, Sales, Support, and Solutions Engineering to resolve issues, improve processes, and scale a seamless customer experience.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Healthie
Healthie
1 month ago

Customer Implementation Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Lead end-to-end implementations for Healthie’s enterprise digital healthcare customers, serving as the primary point of contact through onboarding and go-live. Own implementation health and progress, coordinate cross-functional teams, manage evolving requirements, mitigate risks, and keep customers aligned to milestones and timelines. Collaborate with Customer Success, Product, Sales, Support, and Solutions Engineering to resolve issues, improve processes, and scale a seamless customer experience.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Serve as the primary point of contact throughout the implementation lifecycle, guiding customers from onboarding to go-live.
  • •Own implementation health and progress by tracking milestones, timelines, and customer alignment.
  • •Coordinate cross-functional teams and manage evolving requirements during implementation.
  • •Identify and mitigate risks to ensure successful onboarding and product adoption.
  • •Collaborate with internal teams to resolve challenges and improve processes that support long-term customer value.
Travel: Medium travel

Pay and Benefits

Salary: USD 105,000 - 150,000 annually

Key Requirements

  • •4+ years in customer implementation, customer operations, program management, or customer success operations, managing customer projects focused on outcomes and driving value.
  • •Experience in digital healthcare services or a regulated SaaS environment, with familiarity in healthcare workflows and compliance considerations (e.g., HIPAA).
  • •Ability to translate complex business and technical requirements into actionable plans and drive clear communication across teams.
  • •Deep understanding of the SaaS customer lifecycle, including onboarding, implementation, adoption, and cross-functional handoffs.
  • •Experience partnering cross-functionally with Customer Success, Engineering, Product, Sales, and Support to align execution as roles/processes evolve.
Experience:4+ yearsDigital healthcareRegulated SaaSHealthcare workflows
Skills:CommunicationCollaborationStakeholder managementProblem-solvingProcess improvement
Tech Stack:APIsEHRONCSaaS

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Healthie
Provides a practice management and virtual care platform for health and wellness professionals. The software supports scheduling, charting, telehealth, billing, documentation, and client engagement for private practices and multi-provider clinics.
Industry: HealthTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: New York City, United States
Founded: 2016
WebsiteLinkedIn