Scaled Customer Success Manager

Attio
New York, United States
Workplace: RemoteFull timeUSD 125,000 - 165,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Relationship management","Problem-solving"]

Customer Success Manager at a fast-growing AI-native CRM startup, responsible for designing retention, health, renewal, and upsell programs. You’ll lead high-touch success plans for top accounts, drive adoption and retention, and scale programs across upmarket segments while collaborating with SE, post-sale, Support, marketing, and product teams.

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Attio
Attio
7 months ago

Scaled Customer Success Manager

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Last checked: 10 hours agoStatus: Live

Job Summary

Customer Success Manager at a fast-growing AI-native CRM startup, responsible for designing retention, health, renewal, and upsell programs. You’ll lead high-touch success plans for top accounts, drive adoption and retention, and scale programs across upmarket segments while collaborating with SE, post-sale, Support, marketing, and product teams.
Location: New York, United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Lead high-touch success plans for top accounts, serving as both business relationship owner and a consultative product expert
  • •Design and execute strategies to monitor health, and drive adoption, retention, and upsells on a one-to-one and one-to-many basis
  • •Partner with fellow CSMs to bring new ideas, codify best practices, and build reusable program templates to drive scale and consistency as we grow and expand upmarket
  • •Contribute to one-to-many scaled programs for second-tier accounts using channels like email, workshops/webinars, office hours, and community programs
  • •Use data to segment customers based on their product usage and firmographic data, and provide appropriately tailored resources to each group

Pay and Benefits

Salary: USD 125,000 - 165,000 annually
Equity and Bonus:Equity

Key Requirements

  • •5+ years of relevant professional experience, with 3+ in a CS or Account Management role
  • •A passion for technology and experience coaching customers on how to get the most out of a complex software product
  • •Experience building programs in addition to strong customer relationship skills
  • •Experience at early or growth-stage startups
  • •Strong ability to design and manage retention, health, renewal, and upsell programs
Experience:5+ yearsCRMSaaSTech startups
Skills:CommunicationRelationship managementProblem-solving

Company Brief

Attio
Attio builds an AI-native, customizable CRM for go-to-market teams, unifying customer data, automations, and programmable workflows to help businesses manage relationships and scale revenue operations.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series B
Headquarters: London, United Kingdom
Founded: 2019
Glassdoor
Glassdoor: 4.4
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