Customer Care Representative (English)

Sutherland
Cairo
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Interpersonal skills","Empathy","Customer service","Relationship-building"]

This is a full-time, on-site role in Cairo for a Customer Care representative handling customer inquiries, resolving issues, and delivering high-quality service. You will respond to calls, propose solutions, maintain records, and cultivate strong customer relationships within a collaborative team, contributing to a professional, service-driven environment.

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FursaFursa
Sutherland
Sutherland
4 months ago

Customer Care Representative (English)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

This is a full-time, on-site role in Cairo for a Customer Care representative handling customer inquiries, resolving issues, and delivering high-quality service. You will respond to calls, propose solutions, maintain records, and cultivate strong customer relationships within a collaborative team, contributing to a professional, service-driven environment.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Handle customer inquiries and resolve issues through phone and other channels
  • •Provide empathetic, professional support to resolve customer concerns
  • •Maintain accurate records of customer interactions and solutions
  • •Respond to customer calls and offer solutions to resolve concerns
  • •Build strong relationships with customers and contribute to a positive team environment

Pay and Benefits

Perks:Health Insurance

Key Requirements

  • •Strong interpersonal skills and relationship-building
  • •Ability to handle customer complaints professionally and provide empathetic support
  • •Fluency in English
  • •Flexibility with night and overnight shifts
  • •University graduate
Education:Bachelor's
Skills:CommunicationInterpersonal skillsEmpathyCustomer serviceRelationship-building
Languages:English

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor