NTT

4 months ago

Service Delivery Administrator

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Support the Service Delivery team to help ensure adherence to client processes and maintain high client satisfaction. Coordinate administrative tasks such as handling client complaints, tracking updates for contracted accounts, and facilitating standard changes. Help meet deliverables against SLAs and KPIs by gathering required information, preparing client and internal service reports, and assisting with incident reports and client communications. Maintain and publish operations/procedure manuals and manage client records.

Location: Bangkok

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Entry level

Key Responsibilities

•Ensure administration of client complaints managed by the service delivery team.
•Support updates for contracted accounts and facilitate timely implementation of standard changes.
•Support achievement of deliverables using best practices against agreed SLAs and KPIs.
•Coordinate meetings with clients, vendors, and internal/external stakeholders.
•Maintain accuracy of operations/procedure manuals and assist with filing, portal management, and client record upkeep. (incident reports, meeting notes, and client communications as required)

Key Requirements

•Adapt to different requirements and scenarios.
•Maintain high attention to detail with a proactive approach.
•Strong written and verbal communication skills.
•Build effective working relationships with diverse stakeholders.
•Basic proficiency in Microsoft Office Suite and some experience in a customer service or administrative role.

Education:High School

Skills:Attention to detailProactive approachCommunicationStakeholder managementTeamworkOrganizational and time managementClient satisfaction orientation

Certifications:ITIL

Tech Stack:Microsoft Office SuiteITIL

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT