Field Technical Support Engineer

HP
South Carolina
Workplace: RemoteFull timeUSD 25 - 38 hourlyFunction: Customer Support (Service Desk)Experience: 4-6 yearsEducation: high_schoolSkills: ["Communication","Problem-solving","Independent work","Ability to work under pressure"]

Deliver on-site service for HP Indigo Digital Printing Presses across the greater South Carolina area. Install and configure presses (hardware, software, and network components), perform preventive maintenance, and troubleshoot mechanical, electrical, and software issues. Educate customers on proper usage and color management, execute installation/escalation plans, and use monitoring tools for proactive support. Travel to customer sites (~80%) and maintain high customer satisfaction.

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FursaFursa
HP
HP
4 days ago

Field Technical Support Engineer

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Last checked: 5 hours agoStatus: Live

Job Summary

Deliver on-site service for HP Indigo Digital Printing Presses across the greater South Carolina area. Install and configure presses (hardware, software, and network components), perform preventive maintenance, and troubleshoot mechanical, electrical, and software issues. Educate customers on proper usage and color management, execute installation/escalation plans, and use monitoring tools for proactive support. Travel to customer sites (~80%) and maintain high customer satisfaction.
Location: South Carolina
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Install and configure HP Indigo digital printing presses, including hardware, software, and network components.
  • •Perform preventive maintenance and troubleshoot mechanical, electrical, and software issues.
  • •Educate customers on proper usage, color management, and best practices.
  • •Follow installation and escalation plans to meet deadlines and quality standards.
  • •Use monitoring tools to identify and prevent potential issues before they impact operations; provide clear updates and resolve concerns promptly.
Travel: Extensive travel

Pay and Benefits

Salary: USD 25 - 38 hourly
Perks:Health InsuranceDentalVisionDisability InsuranceEmployee AssistanceFlexible SpendingLife InsuranceParental LeavePaid HolidaysPaid Leave

Key Requirements

  • •High School Diploma/GED/higher secondary education or equivalent work experience demonstrating competence.
  • •4-6 years of field service, technical support, or printing press repair experience (typical candidate).
  • •Strong mechanical, electrical, and electronic troubleshooting skills for digital printing press technology.
  • •Solid computer/networking skills, including ability to integrate hardware/software solutions.
  • •Valid driver’s license, reliable transportation, and ability to lift/bend/stoop throughout the day.
Experience:4-6 yearsPrinting industry
Education:High School
Skills:CommunicationProblem-solvingIndependent workAbility to work under pressure
Licenses:Driver’s license
Tech Stack:HP IndigoDigital printing pressesComputer networking

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
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