Customer Engineer-CMP/MDP/VSE

Applied Materials
Chengdu
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: associatesSkills: ["Communication","Troubleshooting","Maintenance","Diagnostics","Customer coordination"]

Serve as the direct liaison with customers by installing, maintaining, and upgrading semiconductor equipment. Use digital analytics and basic diagnostic techniques to troubleshoot and address technical issues, with support from Senior Field Service Engineers when needed. Perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Coordinate with customers to meet roadmaps and requirements, and help train junior field service engineers.

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Applied Materials
Applied Materials
3 days ago

Customer Engineer-CMP/MDP/VSE

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Last checked: 3 hours agoStatus: Live

Job Summary

Serve as the direct liaison with customers by installing, maintaining, and upgrading semiconductor equipment. Use digital analytics and basic diagnostic techniques to troubleshoot and address technical issues, with support from Senior Field Service Engineers when needed. Perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Coordinate with customers to meet roadmaps and requirements, and help train junior field service engineers.
Location: Chengdu
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Install, maintain, and upgrade customer equipment.
  • •Apply basic diagnostic techniques to assess and address equipment technical issues, with assistance from Senior Field Service Engineers as needed.
  • •Collaborate with Senior Field Service Engineers and/or customers to understand roadmaps, process flows, inflection points, requirements, and business challenges.
  • •Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
  • •Train and mentor junior Field Service Engineers and coordinate/communicate directly with customers to ensure smooth operations and service.

Key Requirements

  • •Completion of an Associate degree, military technical training, field service experience, or trade certification.
  • •4-7 years of work experience in the semiconductor industry or other equipment support industry.
  • •Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics.
  • •Strong knowledge of hand tools and their appropriate usage, including digital multimeters.
  • •Effective written and verbal communication skills with basic knowledge of Microsoft Excel, Word, and PowerPoint.
Experience:Semiconductor industryEquipment support
Education:Associate's
Skills:CommunicationTroubleshootingMaintenanceDiagnosticsCustomer coordination
Licenses:Driver’s license
Tech Stack:Microsoft ExcelMicrosoft WordMicrosoft PowerPointDigital multimeters

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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