Travel Consultant (Sharjah, AE)

Air Arabia
Sharjah
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Customer service","Attention to detail"]

Provide excellent customer service in the Air Arabia Sales Shop by assisting passengers with airline ticket bookings, travel-related services, and general inquiries. Coordinate and execute check-in procedures, process visa applications/cancellations via Cozmo, and support operations by handling baggage check-in and maintaining accurate booking records. Ensure compliance with airline regulations, safety protocols, and company policies while delivering personalized, timely assistance.

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FursaFursa
Air Arabia
Air Arabia
1 day ago

Travel Consultant (Sharjah, AE)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Provide excellent customer service in the Air Arabia Sales Shop by assisting passengers with airline ticket bookings, travel-related services, and general inquiries. Coordinate and execute check-in procedures, process visa applications/cancellations via Cozmo, and support operations by handling baggage check-in and maintaining accurate booking records. Ensure compliance with airline regulations, safety protocols, and company policies while delivering personalized, timely assistance.
Location: Sharjah
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Assist customers with airline ticket bookings, travel-related services, and general inquiries while supporting daily Sales Shop operations.
  • •Coordinate check-in procedures and formalities to ensure accurate check-in of customers and baggage and high customer satisfaction.
  • •Process visa applications and cancellations through Cozmo and take necessary action related to any waiver in case of delay.
  • •Handle baggage check-in and ensure compliance with airline regulations and safety protocols.
  • •Process bookings in reservation systems, verify passenger information and travel documents, and maintain accurate booking records and documentation for transactions.

Key Requirements

  • •Bachelor's degree or Diploma in Business Administration/Commerce/Management.
  • •IATA certification.
  • •2+ years of airport experience.
  • •Proficiency in Altéa DCS travel systems.
  • •Fluency in English and Arabic (written & verbal).
Experience:2+ years
Education:Bachelor's in Business Administration/Commerce/Management; Travel and Tourism (advantage)
Skills:CommunicationInterpersonal skillsCustomer serviceAttention to detail
Certifications:IATA certification
Languages:EnglishArabic
Tech Stack:Altéa DCSCozmo

Company Brief

Air Arabia
Air Arabia is a low-cost carrier based in the United Arab Emirates, offering scheduled passenger and cargo services across the Middle East, North Africa, Asia and Europe with a focus on affordable regional air travel.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sharjah, United Arab Emirates
Founded: 2003
WebsiteLinkedIn