Junior Claims Coordinator (f/m/d) @MYTHERESA

YOOX Net‑a‑Porter Group
Leipzig
Workplace: OnsiteFull timeFunction: Insurance & ActuarialEducation: certificationSkills: ["Communication","Negotiation","Discretion","Diligence","Attention to detail"]

Coordinate complaints with international suppliers, including evaluating affected goods. Work cross-functionally with Incoming Goods, Purchasing, Customer Care, and Personal Shopper teams to manage returns and exchanges of commission goods. Prepare shipping and customs documents, pack returns, and monitor inspected items. Process credit notes and replacement deliveries to ensure accurate financial handling in the claims workflow.

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YOOX Net‑a‑Porter Group
YOOX Net‑a‑Porter Group
1 month ago

Junior Claims Coordinator (f/m/d) @MYTHERESA

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Coordinate complaints with international suppliers, including evaluating affected goods. Work cross-functionally with Incoming Goods, Purchasing, Customer Care, and Personal Shopper teams to manage returns and exchanges of commission goods. Prepare shipping and customs documents, pack returns, and monitor inspected items. Process credit notes and replacement deliveries to ensure accurate financial handling in the claims workflow.
Location: Leipzig
Workplace: Onsite
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Entry level

Key Responsibilities

  • •Handle supplier correspondence for complaints, including evaluating affected goods.
  • •Collaborate with Incoming Goods, Purchasing, Customer Care, and Personal Shopper teams.
  • •Coordinate exchange of goods and returns of commission goods.
  • •Prepare shipping and customs documents; pack returns and monitor inspected items.
  • •Process credit notes and replacement deliveries.

Pay and Benefits

Perks:Staff DiscountLearning BudgetPensionMeal AllowanceEquityCommuter Benefits

Key Requirements

  • •Completed commercial vocational training or an equivalent qualification.
  • •Very good written and spoken German and English for international communication.
  • •Strong communication skills with external partners and negotiation skills.
  • •Discretion and a careful, diligent working style.
  • •Ability to stay focused and detail-oriented with reliability and loyalty.
Education:Certification / Diploma
Skills:CommunicationNegotiationDiscretionDiligenceAttention to detail
Languages:GermanEnglish

Company Brief

YOOX Net‑a‑Porter Group
YOOX Net‑a‑Porter Group (YNAP) operates global online luxury fashion retail platforms, combining marketplaces and direct retail for designer apparel, accessories and lifestyle products, serving customers worldwide with e‑commerce, logistics and digital marketing services.
Industry: E-commerce
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: London, United Kingdom
Founded: 2015
WebsiteLinkedIn