Customer Support Technician

Applied Materials
Singapore
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer service","Communication","Problem-solving","Safety awareness","Professionalism"]

Support semiconductor equipment operations by performing Tier I procedures such as wafer measurement, preventive maintenance, and wet cleans. Independently disassemble, clean, and rebuild kits for kit management quality, and assist senior engineers with corrective maintenance and diagnostics. Apply diagnostic techniques using documentation and test equipment, resolve basic technical problems, and maintain strong customer service and safety practices in a clean-room environment.

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Applied Materials
Applied Materials
1 month ago

Customer Support Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Support semiconductor equipment operations by performing Tier I procedures such as wafer measurement, preventive maintenance, and wet cleans. Independently disassemble, clean, and rebuild kits for kit management quality, and assist senior engineers with corrective maintenance and diagnostics. Apply diagnostic techniques using documentation and test equipment, resolve basic technical problems, and maintain strong customer service and safety practices in a clean-room environment.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Perform standard Tier I procedures, including wafer measurement.
  • •Carry out preventive maintenance and wet cleans independently and assist senior engineers with corrective maintenance.
  • •Disassemble, clean, and rebuild kits as part of kit management quality.
  • •Learn and apply diagnostic techniques using documentation and test equipment with guidance.
  • •Represent Applied Materials to customers with strong service skills while following all safety procedures.

Pay and Benefits

Perks:Employee AssistanceTravel AllowanceLearning Budget

Key Requirements

  • •Ability to perform Tier I procedures including wafer measurement.
  • •Ability to perform preventative maintenance and wet cleans independently, and assist senior engineers with corrective maintenance.
  • •Basic diagnostic skills to diagnose and resolve typical technical problems in the work area.
  • •Knowledge of/comfort using documentation and test equipment as part of diagnostic activities (with assistance from senior engineers).
  • •Ability to comply with safety procedures and work in a clean-room environment using required PPE.
Experience:SemiconductorClean roomCustomer service
Skills:Customer serviceCommunicationProblem-solvingSafety awarenessProfessionalism
Tech Stack:PPEKnowledge management systems

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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Glassdoor: 3.9
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