Braze

4 weeks ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Customer Success Manager in Tokyo focused on helping brands in Japan maximize value from Braze. Own renewals and retention targets, serve as the primary Braze contact, collaborate with Account Executives, drive feature adoption with strategic guidance, and build strong relationships to enable upsell opportunities while ensuring customer health and advocacy.

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own client renewals, retention and net retention targets for your customers.
•Be your customers’ main point of contact and trusted advisor at Braze.
•Partner with Account Executives to provide an excellent customer experience and ensure commercial alignment.
•Drive feature adoption by building a shared Success Plan with your customers, providing strategic and technical guidance, enablement, and day-to-day advice to help them hit their objectives with Braze.
•Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews.

Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceDentalVision401kRsusEquityRemote WorkPaid LeaveParental LeaveLearning BudgetRelocationWellness StipendGym MembershipAnnual Bonus

Key Requirements

•2-5 years of relevant experience in onboarding, customer success, implementations or project management
•Domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming (HTML, etc)
•Excellent time management skills and ability to manage complex accounts with multiple stakeholders
•Excellent written and verbal communication skills in Japanese and English
•Experience managing complex accounts or projects with sophisticated clients and multiple stakeholders

Experience:2-5 yearsSaaSMarketing AutomationAPIs

Skills:CommunicationTime managementTeamworkCustomer focusProblem-solving

Languages:JapaneseEnglish

Tech Stack:HTMLAPIs

Company Brief

Braze

Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2011

Website LinkedIn

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Braze

4 weeks ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own client renewals, retention and net retention targets for your customers.
•Be your customers’ main point of contact and trusted advisor at Braze.
•Partner with Account Executives to provide an excellent customer experience and ensure commercial alignment.
•Drive feature adoption by building a shared Success Plan with your customers, providing strategic and technical guidance, enablement, and day-to-day advice to help them hit their objectives with Braze.
•Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews.

Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceDentalVision401kRsusEquityRemote WorkPaid LeaveParental LeaveLearning BudgetRelocationWellness StipendGym MembershipAnnual Bonus

Key Requirements

•2-5 years of relevant experience in onboarding, customer success, implementations or project management
•Domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming (HTML, etc)
•Excellent time management skills and ability to manage complex accounts with multiple stakeholders
•Excellent written and verbal communication skills in Japanese and English
•Experience managing complex accounts or projects with sophisticated clients and multiple stakeholders

Experience:2-5 yearsSaaSMarketing AutomationAPIs

Skills:CommunicationTime managementTeamworkCustomer focusProblem-solving

Languages:JapaneseEnglish

Tech Stack:HTMLAPIs

Company Brief

Braze

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2011

Website LinkedIn