Fifth Third Bancorp

2 weeks ago

Lead CSR / Teller - New Lenox

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Provide excellent customer service as the most complex CSR duties, using independent judgment to support customers and elevate concerns while operating within the bank’s risk appetite. Deepen customer relationships through listening, problem resolution, and timely follow-up, maintaining confidentiality and ethical conduct. Support daily operations with cash handling, FCA requests, and maintaining accurate balancing records, and assist by training newly hired Customer Service Representatives.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Provide excellent customer service in all interactions, referring customers to appropriate business partners for consultative conversations.
•Handle the most complex CSR duties with independent judgment while identifying, assessing, managing, monitoring, and reporting risks.
•Deepen customer relationships by listening to needs, asking questions, and guiding customers to the right financial solutions.
•Perform operational responsibilities including monthly cash counts, FCA request gathering/reporting, and maintaining balanced records in line with policy.
•Assist in training newly hired Customer Service Representatives and refer customers during outreach using tracking tools.

Pay and Benefits

Salary: USD 43,680 - 67,700 annually

Key Requirements

•High school diploma or GED.
•Extensive cash handling experience.
•In-depth knowledge of retail policies and procedures to perform duties with minimal supervision.
•Ability to interact comfortably and confidently with the public and adhere to dress code guidelines.
•Demonstrate initiative, sound judgment, and effective problem resolution.

Education:High School

Skills:Customer serviceConfidentialityEthical behaviorSound judgmentLeadership

Company Brief

Fifth Third Bancorp

Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cincinnati, United States

Founded: 1858

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Fifth Third Bancorp

2 weeks ago

Lead CSR / Teller - New Lenox

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Provide excellent customer service in all interactions, referring customers to appropriate business partners for consultative conversations.
•Handle the most complex CSR duties with independent judgment while identifying, assessing, managing, monitoring, and reporting risks.
•Deepen customer relationships by listening to needs, asking questions, and guiding customers to the right financial solutions.
•Perform operational responsibilities including monthly cash counts, FCA request gathering/reporting, and maintaining balanced records in line with policy.
•Assist in training newly hired Customer Service Representatives and refer customers during outreach using tracking tools.

Pay and Benefits

Salary: USD 43,680 - 67,700 annually

Key Requirements

•High school diploma or GED.
•Extensive cash handling experience.
•In-depth knowledge of retail policies and procedures to perform duties with minimal supervision.
•Ability to interact comfortably and confidently with the public and adhere to dress code guidelines.
•Demonstrate initiative, sound judgment, and effective problem resolution.

Education:High School

Skills:Customer serviceConfidentialityEthical behaviorSound judgmentLeadership

Company Brief

Fifth Third Bancorp

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cincinnati, United States

Founded: 1858

Glassdoor: 3.7

Website LinkedIn Glassdoor