Groww

1 month ago

Business Operations Associate (GIFT City)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Detail-oriented, execution-focused operations analyst supporting the US Stocks business in Groww IFSC. Responsible for business monitoring, operator rexecution, customer grievance management, and ensuring key metrics remain within thresholds while coordinating across internal and external stakeholders to ensure a seamless customer experience.

Location: Ahmedabad

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Mid level

Key Responsibilities

•Track and monitor daily business volumes, transaction values, and key operational metrics; maintain operational dashboards and ensure timely reporting of performance.
•Coordinate with internal teams, partners, and external stakeholders to resolve operational issues and restore metrics to expected levels; drive timely closure of incidents and track corrective actions.
•Manage end-to-end customer grievance resolution for the US Stocks business; ensure adherence to defined turnaround times and service standards; act as liaison between customers and internal teams.
•Identify recurring customer issues and drive root-cause analysis; collaborate with product and business teams to implement process improvements.
•Support and ensure accurate and timely execution of RAA payouts for US Stocks customers; coordinate with relevant teams to ensure reconciliation of payouts.

Key Requirements

•3-4 years of relevant experience in banking, brokerage, fintech, wealth management, or capital markets operations.

Experience:3-4 yearsBankingFintechCapital marketsWealth managementUS stocks

Skills:AnalyticalStakeholder managementCommunicationProblem-solving

Languages:English

Company Brief

Groww

Indian fintech platform offering commission-free investing in stocks, mutual funds, ETFs and digital gold, plus stockbroking and wealth management tools for retail investors across India.

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: Bengaluru, India

Founded: 2016

Website LinkedIn

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Groww

1 month ago

Business Operations Associate (GIFT City)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Ahmedabad

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Mid level

Key Responsibilities

•Track and monitor daily business volumes, transaction values, and key operational metrics; maintain operational dashboards and ensure timely reporting of performance.
•Coordinate with internal teams, partners, and external stakeholders to resolve operational issues and restore metrics to expected levels; drive timely closure of incidents and track corrective actions.
•Manage end-to-end customer grievance resolution for the US Stocks business; ensure adherence to defined turnaround times and service standards; act as liaison between customers and internal teams.
•Identify recurring customer issues and drive root-cause analysis; collaborate with product and business teams to implement process improvements.
•Support and ensure accurate and timely execution of RAA payouts for US Stocks customers; coordinate with relevant teams to ensure reconciliation of payouts.

Key Requirements

•3-4 years of relevant experience in banking, brokerage, fintech, wealth management, or capital markets operations.

Experience:3-4 yearsBankingFintechCapital marketsWealth managementUS stocks

Skills:AnalyticalStakeholder managementCommunicationProblem-solving

Languages:English

Company Brief

Groww

Indian fintech platform offering commission-free investing in stocks, mutual funds, ETFs and digital gold, plus stockbroking and wealth management tools for retail investors across India.

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: Bengaluru, India

Founded: 2016

Website LinkedIn