Attio

4 months ago

Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Technical Support Specialist at a fast-growing SaaS company, responsible for fast, friendly, and technically sound support across email, chat, and video calls; troubleshooting API and product issues, documenting bugs, and collaborating with Engineering to resolve them. You will advocate for customers, contribute to knowledge base, and develop deep product mastery to drive high CSAT and long-term value.

Location: Portugal

Workplace: Remote

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Provide fast, friendly, and technically sound support via email, chat, and video calls — maintaining high CSAT and meeting SLAs across EU and US hours.
•Diagnose, reproduce, and resolve product issues; document bugs and work closely with our Engineering team to ensure timely resolutions.
•Capture and communicate customer feedback, identify recurring pain points, and represent the “voice of the customer” in cross-functional discussions with Product and Engineering.
•Contribute to our Help Center, FAQs, and internal documentation in Notion and Guru; refine support processes to make the customer experience even smoother.
•Build and maintain a deep understanding of Attio’s functionality, APIs, and integrations, staying ahead of upcoming releases and new features to support customers with confidence.

Key Requirements

•2+ years in a customer support or technical support role for a SaaS product, ideally within a start-up or high-growth environment.
•Confident troubleshooting APIs, AI, CRMs, and workflow tools (experience with Zapier, Intercom, and/or Linear is a plus).
•Outstanding written and verbal communication skills; able to explain complex topics with clarity, simplicity, and warmth.
•Customer empathy: a genuine desire to understand customer needs and deliver solutions that go beyond expectations.
•Curiosity and initiative: proactive learner who dives deep to uncover root causes and stay ahead of emerging technologies.

Experience:2+ yearsSaaSCustomer supportStartup

Skills:CommunicationEmpathyProblem-solvingCollaborationCuriosity

Tech Stack:APIsZapierIntercomLinearNotionGuruAI

Company Brief

Attio

Attio builds an AI-native, customizable CRM for go-to-market teams, unifying customer data, automations, and programmable workflows to help businesses manage relationships and scale revenue operations.

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series B

Headquarters: London, United Kingdom

Founded: 2019

Glassdoor: 4.4

Website LinkedIn Glassdoor

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Attio

4 months ago

Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Portugal

Workplace: Remote

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Provide fast, friendly, and technically sound support via email, chat, and video calls — maintaining high CSAT and meeting SLAs across EU and US hours.
•Diagnose, reproduce, and resolve product issues; document bugs and work closely with our Engineering team to ensure timely resolutions.
•Capture and communicate customer feedback, identify recurring pain points, and represent the “voice of the customer” in cross-functional discussions with Product and Engineering.
•Contribute to our Help Center, FAQs, and internal documentation in Notion and Guru; refine support processes to make the customer experience even smoother.
•Build and maintain a deep understanding of Attio’s functionality, APIs, and integrations, staying ahead of upcoming releases and new features to support customers with confidence.

Key Requirements

•2+ years in a customer support or technical support role for a SaaS product, ideally within a start-up or high-growth environment.
•Confident troubleshooting APIs, AI, CRMs, and workflow tools (experience with Zapier, Intercom, and/or Linear is a plus).
•Outstanding written and verbal communication skills; able to explain complex topics with clarity, simplicity, and warmth.
•Customer empathy: a genuine desire to understand customer needs and deliver solutions that go beyond expectations.
•Curiosity and initiative: proactive learner who dives deep to uncover root causes and stay ahead of emerging technologies.

Experience:2+ yearsSaaSCustomer supportStartup

Skills:CommunicationEmpathyProblem-solvingCollaborationCuriosity

Tech Stack:APIsZapierIntercomLinearNotionGuruAI

Company Brief

Attio

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series B

Headquarters: London, United Kingdom

Founded: 2019

Glassdoor: 4.4

Website LinkedIn Glassdoor