Zendesk

2 months ago

Technical Architect

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Technical Architect at Zendesk leads the technical strategy for global customers within the Professional Services & Global Engagement team, combining technical consulting with full-stack development to design, prototype, and present high-impact solutions. You’ll guide customer solutioning, drive architectural leadership through POCs, collaborate cross-functionally, and influence product direction to ensure robust, scalable integrations and AI-enabled customer experiences.

Location: Pune

Workplace: Onsite

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Customer Solutioning: Actively collaborate with customer SMEs to understand, detail, and implement technical requirements according to project scope.
•Technical Discovery: Lead technically-oriented customer conversations to collect and assemble business problems into a high-performing Zendesk instance.
•Architectural Leadership: Design, prototype, and present Proof of Concepts (POCs) to demonstrate feasibility and address specific customer use cases.
•Cross-Functional Collaboration: Partner with Consultant, Support, and Account Management teams to validate implementation solutions for current and prospective customers.
•Strategic Influence: Provide feedback and prototype ideas from the field to influence the internal Zendesk product development roadmap.

Key Requirements

•Bachelor’s Degree or equivalent professional experience.
•6+ years of professional work experience.
•Experience in the computer software (SaaS) industry, specifically delivering consulting or implementation services.
•Hands-on programming experience with Ruby, Python, Java, C#, or JavaScript.
•Deep experience with RESTful APIs and developing applications on the backend (servers/databases) and client-side.

Experience:6+ yearsSaaSProfessional servicesConsulting

Education:Bachelor's

Skills:CommunicationProblem-solvingAnalytical thinkingPresentationCustomer-facing

Languages:English

Tech Stack:RubyPythonJavaC#JavaScriptRESTful APIs

Company Brief

Zendesk

Provides cloud-based customer service and engagement software, including help desk, ticketing, chat, and CRM tools that enable businesses to manage customer support, self-service, and omnichannel communication at scale.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2007

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Zendesk

2 months ago

Technical Architect

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Pune

Workplace: Onsite

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Customer Solutioning: Actively collaborate with customer SMEs to understand, detail, and implement technical requirements according to project scope.
•Technical Discovery: Lead technically-oriented customer conversations to collect and assemble business problems into a high-performing Zendesk instance.
•Architectural Leadership: Design, prototype, and present Proof of Concepts (POCs) to demonstrate feasibility and address specific customer use cases.
•Cross-Functional Collaboration: Partner with Consultant, Support, and Account Management teams to validate implementation solutions for current and prospective customers.
•Strategic Influence: Provide feedback and prototype ideas from the field to influence the internal Zendesk product development roadmap.

Key Requirements

•Bachelor’s Degree or equivalent professional experience.
•6+ years of professional work experience.
•Experience in the computer software (SaaS) industry, specifically delivering consulting or implementation services.
•Hands-on programming experience with Ruby, Python, Java, C#, or JavaScript.
•Deep experience with RESTful APIs and developing applications on the backend (servers/databases) and client-side.

Experience:6+ yearsSaaSProfessional servicesConsulting

Education:Bachelor's

Skills:CommunicationProblem-solvingAnalytical thinkingPresentationCustomer-facing

Languages:English

Tech Stack:RubyPythonJavaC#JavaScriptRESTful APIs

Company Brief

Zendesk

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2007

Glassdoor: 4.0

Website LinkedIn Glassdoor