Service Operations Supervisor - GA

Distro
Georgia
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: high_schoolSkills: ["Communication","Interpersonal skills","Time management","Problem-solving","Professionalism"]

Supervise service delivery for an assigned group of clients, serving as the primary contact and liaison between clients and internal operations. Coordinate client user setup and training for web-based payroll and reporting platforms, lead meetings for escalated issues, and drive retention interventions for at-risk clients. Oversee payroll processing and payroll specialists, resolve payroll errors, manage payroll tax notices, and guide required state and federal reporting while coaching the team.

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FursaFursa
Distro
Distro
1 day ago

Service Operations Supervisor - GA

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Supervise service delivery for an assigned group of clients, serving as the primary contact and liaison between clients and internal operations. Coordinate client user setup and training for web-based payroll and reporting platforms, lead meetings for escalated issues, and drive retention interventions for at-risk clients. Oversee payroll processing and payroll specialists, resolve payroll errors, manage payroll tax notices, and guide required state and federal reporting while coaching the team.
Location: Georgia
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Serve as primary contact for assigned clients, coordinate user setup and provide training for payroll and reporting platforms.
  • •Facilitate retention strategies for at-risk clients by intervening proactively and coordinating with internal teams, clients, and consultants.
  • •Oversee payroll processing and review processed payrolls to resolve payroll errors; assist with payroll calculations and deductions.
  • •Monitor and escalate payroll tax notices to resolution, assist clients with tax account registration guidance, and provide guidance on state and federal reporting.
  • •Manage payroll specialists and support team performance through coaching, POD team huddles, and communication of escalations and learning opportunities.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveLife InsuranceShort TermLong TermEmployee AssistanceFlexible SpendingFsa

Key Requirements

  • •High School Diploma and 2+ years of PEO, ASO, or HCM multistate experience (or equivalent combination of experience, skills, and education).
  • •2-4 years of experience in customer service, payroll, HRIS, or related PEO/ASO/HCM environment.
  • •Previous supervisory experience.
  • •Experience with Microsoft Office (Outlook, Teams, Excel, PowerPoint) and demonstrated ability to learn other applications as needed.
  • •Strong attention to detail and sound decision-making skills for resolving complex payroll and service issues.
Experience:2+ yearsPEOASOHCMMultistate
Education:High School
Skills:CommunicationInterpersonal skillsTime managementProblem-solvingProfessionalism
Tech Stack:Microsoft OfficeOutlookTeamsExcelPowerPoint

Company Brief

Distro
Provides a SaaS platform to simplify app distribution and release management, helping developers and teams build, share, and deploy mobile and web app builds to testers and stores.
Industry: Developer Tools
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