SVC Client Solutions Specialist I

Truist Financial
Florida
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: high_schoolSkills: ["Communication","Professionalism","Integrity","Attention to detail"]

Collect delinquent accounts using agreed collection strategies while following all policies, procedures, and compliance requirements. Deliver transparent, positive client service by providing cure plans, negotiating payment arrangements, and managing professional communications. Execute call scripts, document collection efforts in the system of record, process payments and transactions, and complete required CBT training while meeting calls and monitoring performance expectations.

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Truist Financial
Truist Financial
1 week ago

SVC Client Solutions Specialist I

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Collect delinquent accounts using agreed collection strategies while following all policies, procedures, and compliance requirements. Deliver transparent, positive client service by providing cure plans, negotiating payment arrangements, and managing professional communications. Execute call scripts, document collection efforts in the system of record, process payments and transactions, and complete required CBT training while meeting calls and monitoring performance expectations.
Location: Florida
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Achieve performance expectations for collection efforts, including calls and contact metrics, for assigned accounts.
  • •Provide clients cure plans and negotiate payment arrangements while evaluating ability and willingness to pay in accordance with policies.
  • •Disclose relevant account information accurately and manage client communications with required compliance and quality standards.
  • •Work accounts thoroughly using established procedures, including contact attempts and required letters, and execute call scripts from training.
  • •Document collection efforts in the system of record, process payments/transactions/workflows, and complete required CBT training.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kPaid HolidaysPaid Leave

Key Requirements

  • •High school diploma or equivalent education and related training or experience.
  • •Strong verbal and written communication skills.
  • •Basic computer skills.
  • •Ability to work in a fast-paced, dynamic environment.
  • •Ability to work a flexible schedule, including overtime as needed.
Experience:Client serviceCollectionsSales
Education:High School
Skills:CommunicationProfessionalismIntegrityAttention to detail
Languages:English

Company Brief

Truist Financial
Provides consumer and commercial banking, wealth management, insurance, lending, and payments services through a large U.S. financial services platform formed by the merger of BB&T and SunTrust.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 2019
WebsiteLinkedIn