Counter Sales Associate

Ferguson
United States
Workplace: OnsiteFull timeUSD 21.63 - 30.26 hourlyFunction: Sales0Skills: ["Communication","Consultative selling","Self-motivation","Organizational skills","Problem-solving"]

Serve as a trusted advisor to plumbing and HVAC contractor customers by proactively engaging them at the counter, via phone, and by email. Use product expertise and strong consultative selling to recommend solutions, grow sales through upsell and cross-sell, and provide accurate part information. Handle transactions, manage special orders and back-orders, and collaborate with outside sales associates to support account growth in a fast-paced environment.

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Ferguson
Ferguson
4 days ago

Counter Sales Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Serve as a trusted advisor to plumbing and HVAC contractor customers by proactively engaging them at the counter, via phone, and by email. Use product expertise and strong consultative selling to recommend solutions, grow sales through upsell and cross-sell, and provide accurate part information. Handle transactions, manage special orders and back-orders, and collaborate with outside sales associates to support account growth in a fast-paced environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Engage customers proactively at the counter, on the phone, and via email to understand needs and recommend solutions.
  • •Serve as a product expert by learning and applying plumbing, HVAC, and related product knowledge to guide purchasing decisions.
  • •Drive sales growth through upselling, cross-selling, and promoting strategic products and programs.
  • •Use catalogs, computer systems, and manufacturer databases to locate parts and provide accurate information; process transactions efficiently.
  • •Manage special orders, back-orders, and order status follow-up; collaborate with Outside Sales Associates and support inventory-related tasks.

Pay and Benefits

Salary: USD 21.63 - 30.26 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kPaid ParentalAssociate Discounts

Key Requirements

  • •0–3 years of experience in customer service or sales; prior plumbing/HVAC or related industry experience preferred.
  • •A sales mindset with the ability to meet goals and influence purchasing decisions by building relationships.
  • •Strong communication skills for consultative selling and customer engagement.
  • •Digital literacy and ability to learn new systems quickly.
  • •Ability to lift up to 50 lbs and stand for extended periods.
Skills:CommunicationConsultative sellingSelf-motivationOrganizational skillsProblem-solving

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn