Software (Technical) Support Engineer II - (E2)

Applied Materials
Taiwan
Workplace: OnsiteFull timeFunction: Product ManagementSkills: ["Problem-solving","Interpersonal communication","Informal guidance","Stakeholder communication"]

Provide customer support for Applied Materials’ equipment software applications by investigating and resolving moderate-complexity issues, including high-value problems and software failures. Use a software ticketing system to deliver timely updates to stakeholders. Create, test, and verify software change notifications and product feature procedures, contribute to customer-focused feature documentation, and participate in specification, design, and testing reviews.

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Applied Materials
Applied Materials
3 months ago

Software (Technical) Support Engineer II - (E2)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Provide customer support for Applied Materials’ equipment software applications by investigating and resolving moderate-complexity issues, including high-value problems and software failures. Use a software ticketing system to deliver timely updates to stakeholders. Create, test, and verify software change notifications and product feature procedures, contribute to customer-focused feature documentation, and participate in specification, design, and testing reviews.
Location: Taiwan
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Analyze and collaborate to resolve moderate-complexity equipment software application and systems issues.
  • •Investigate high-value customer problems, systemic bugs, and software failures.
  • •Provide customer software support via a software ticketing system.
  • •Provide timely updates/reports to stakeholders on key customer software issues.
  • •Create, test, and verify software change notifications and key feature procedures; contribute to feature documentation and reviews.
Travel: Medium travel

Key Requirements

  • •Analyze and collaborate to resolve equipment software application and systems issues of moderate complexity.
  • •Investigate customer high value problems, systemic bugs, or software failures.
  • •Provide customer software support via a software ticketing system.
  • •Create, test, and verify software change notifications and key feature procedures for product software.
  • •Participate in equipment software specification, design, testing, and documentation reviews, and assist with training junior engineers.
Skills:Problem-solvingInterpersonal communicationInformal guidanceStakeholder communication

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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Glassdoor: 3.9
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