Account Specialist (Customer Services & Order Management) (EG)

Manage the accurate and timely order fulfillment process for customers, serving as the primary contact for order receipt, stock forecasting, product and transport availability, delivery, documentation, complaints, and invoicing. Coordinate closely with Planning, Sales, Business, and Supply Chain to resolve order-to-cash issues and communicate effectively to stakeholders. Monitor KPI dashboards, drive process improvements, ensure SAP customer master data accuracy, and train new customer service staff.