Professional Services Engineer

Cloudflare
Singapore
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 15+ yearsSkills: ["Communication","Executive presence","Mentorship","Leadership through influence","Risk mitigation"]

Embed directly within a customer’s environment as a dedicated technical expert, acting as an extension of their team to lead and optimize Cloudflare solutions. Own complex, high-stakes engagements with significant autonomy—designing and configuring solutions, producing technical architecture and delivery artifacts, and running workshops for knowledge transfer. Advocate for customer needs across Engineering, Support, and Product while partnering with account and delivery stakeholders to drive outcomes aligned to business goals.

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FursaFursa
Cloudflare
Cloudflare
2 months ago

Professional Services Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Embed directly within a customer’s environment as a dedicated technical expert, acting as an extension of their team to lead and optimize Cloudflare solutions. Own complex, high-stakes engagements with significant autonomy—designing and configuring solutions, producing technical architecture and delivery artifacts, and running workshops for knowledge transfer. Advocate for customer needs across Engineering, Support, and Product while partnering with account and delivery stakeholders to drive outcomes aligned to business goals.
Location: Singapore
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Serve as a trusted, embedded member of the customer’s technical team, following change-management processes and ensuring risk mitigation and operational continuity.
  • •Design, configure, and optimize Cloudflare solutions within the customer environment; implement changes, build prototypes, and troubleshoot issues in real time.
  • •Provide proactive architectural guidance and best-practice recommendations, including producing solution designs, HLDs/LLDs, test and deployment plans, migration plans, and as-builts.
  • •Lead technical workshops and knowledge-transfer sessions, documenting decisions, runbooks, and configurations to ensure continuity.
  • •Act as the voice of the customer within Cloudflare by surfacing product gaps and escalation items, and partner with account and delivery stakeholders to align on account strategy and expansion opportunities.

Key Requirements

  • •15+ years of experience in a customer-facing technical role.
  • •Demonstrated expertise leading complex, enterprise-scale customer engagements in areas such as Applications, Network, or Zero Trust/SASE.
  • •Hands-on ability to implement, configure, and troubleshoot complex solutions; infrastructure-as-code (e.g., Terraform) and scripting (Python, JavaScript, Bash) are highly desirable.
  • •Experience with project and program management, including scoping/estimating and delivering in ambiguous, fast-moving environments.
  • •Strong communication and executive presence, including translating complex technical concepts for technical and executive audiences.
Experience:15+ yearsEnterprise customersAPJCEdge networkingSecurityZero trustNetworkingPublic sectorFinancial servicesHealthcare
Skills:CommunicationExecutive presenceMentorshipLeadership through influenceRisk mitigation
Certifications:CISSPCCIEAWSGCPAzure
Languages:English
Tech Stack:WAFBot ManagementAPI GatewayDDoS protectionRate LimitingTerraformPythonJavaScriptBashOSI modelTCP/IPTLSDNSHTTPMagic TransitBYOIPL3/L4 routingMPLSSD-WANZero Trust

Company Brief

Cloudflare
Provides a global network and cloud platform that delivers security, performance, and reliability services for web applications, APIs, and Internet properties, including CDN, DDoS protection, DNS, and zero-trust security solutions.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn