Intercom

2 months ago

Staff AI Designer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Staff AI Product Designer at Intercom focuses on shaping AI capabilities, behavior, and human-in-the-loop workflows within a product-driven AI platform. You’ll design AI-driven, end-to-end experiences, define when systems should act or escalate, and collaborate with ML scientists and PMs to ensure reliable, high-quality user interactions across real-world scenarios.

Location: London, Berlin, Dublin

Workplace: Hybrid

Employment Type: Full time

Job Function: Design (Product/UX/UI/Visual)

Seniority: Sr. Manager level

Key Responsibilities

•Define AI capabilities (the “what and why”): Identify high-value AI opportunities, define what AI should do and not do, and set boundaries for autonomy vs human control
•Design AI behavior, orchestration, and system logic: architect AI-driven workflows, establish decision frameworks, and handle uncertainty and edge cases
•Shape human + AI workflows and end-to-end experiences: design for users managing AI systems, integrate AI into real workflows, and define the role of humans in the loop
•Define quality, evaluation, and reliability: set criteria for trust, accuracy, and outputs, and design evaluation scenarios and feedback loops
•Collaborate with ML scientists, PMs, and product designers to continuously shape and adapt the product experience as underlying systems evolve

Pay and Benefits

Perks:PensionHealth InsuranceDentalEquityRemote WorkLife AssuranceMaternity LeavePaternity LeaveCycle-to-work

Key Requirements

•Strong product judgment—you consistently make high-quality calls on what to build and why
•Ability to influence without authority
•Experience working on zero-to-one products and comfort operating through ambiguity and rapid change
•Deep understanding of LLMs and their limitations, along with a grounding in traditional ML approaches and when to use them instead
•Experience defining design principles, heuristics, or evaluation criteria for AI systems

Experience:AISaaSCustomer service

Skills:Product thinkingCommunicationCollaborationProblem-solvingSystems thinking

Languages:English

Tech Stack:LLMsMachine learningMLAIDesign principles

Company Brief

Intercom

Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn

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Intercom

2 months ago

Staff AI Designer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: London, Berlin, Dublin

Workplace: Hybrid

Employment Type: Full time

Job Function: Design (Product/UX/UI/Visual)

Seniority: Sr. Manager level

Key Responsibilities

•Define AI capabilities (the “what and why”): Identify high-value AI opportunities, define what AI should do and not do, and set boundaries for autonomy vs human control
•Design AI behavior, orchestration, and system logic: architect AI-driven workflows, establish decision frameworks, and handle uncertainty and edge cases
•Shape human + AI workflows and end-to-end experiences: design for users managing AI systems, integrate AI into real workflows, and define the role of humans in the loop
•Define quality, evaluation, and reliability: set criteria for trust, accuracy, and outputs, and design evaluation scenarios and feedback loops
•Collaborate with ML scientists, PMs, and product designers to continuously shape and adapt the product experience as underlying systems evolve

Pay and Benefits

Perks:PensionHealth InsuranceDentalEquityRemote WorkLife AssuranceMaternity LeavePaternity LeaveCycle-to-work

Key Requirements

•Strong product judgment—you consistently make high-quality calls on what to build and why
•Ability to influence without authority
•Experience working on zero-to-one products and comfort operating through ambiguity and rapid change
•Deep understanding of LLMs and their limitations, along with a grounding in traditional ML approaches and when to use them instead
•Experience defining design principles, heuristics, or evaluation criteria for AI systems

Experience:AISaaSCustomer service

Skills:Product thinkingCommunicationCollaborationProblem-solvingSystems thinking

Languages:English

Tech Stack:LLMsMachine learningMLAIDesign principles

Company Brief

Intercom

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn