Senior Customer Success Manager

ReCharge
Anywhere
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Relationship management","Communication","Negotiation","Strategic thinking","Problem-solving"]

Own a portfolio of Recharge’s largest and most complex merchants, serving as a strategic partner to drive subscription-led growth. Lead renewal strategy with a clear view of platform ROI, advise on feature adoption tied to measurable business outcomes, and act as a product expert to optimize the subscriber journey. Champion customer needs across internal teams, manage escalations, and run QBRs/EBRs to surface results and anchor future plans in business goals.

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ReCharge
ReCharge
2 days ago

Senior Customer Success Manager

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Last checked: 11 hours agoStatus: Live

Job Summary

Own a portfolio of Recharge’s largest and most complex merchants, serving as a strategic partner to drive subscription-led growth. Lead renewal strategy with a clear view of platform ROI, advise on feature adoption tied to measurable business outcomes, and act as a product expert to optimize the subscriber journey. Champion customer needs across internal teams, manage escalations, and run QBRs/EBRs to surface results and anchor future plans in business goals.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary strategic partner for a portfolio of Recharge’s largest merchants and align work to subscription-led growth goals.
  • •Own and lead renewal strategy by demonstrating platform ROI and aligning outcomes to merchants’ business goals.
  • •Advise merchants on strategic use of new and existing features by connecting adoption to measurable business outcomes.
  • •Act as a product expert to help merchants prioritize and apply platform capabilities to optimize the subscriber journey.
  • •Champion merchant needs across internal teams, own escalations, and facilitate QBRs/EBRs to drive future plans anchored in business goals.

Pay and Benefits

Perks:MedicalDentalVisionRetirementTime OffParental LeaveHome OfficeMerchant Stipend

Key Requirements

  • •3-5 years of experience managing mid-market or enterprise SaaS accounts in a fast-paced, technology-driven company.
  • •A consultative mindset with a proven track record supporting strategic, high-touch accounts.
  • •Experience managing accounts within e-commerce and a passion for the industry.
  • •Strong relationship management, communication, and negotiation skills.
  • •Highly proficient with MS Excel and CSV; a Bachelor’s degree or equivalent experience desired.
Experience:SaaSE-commerce
Education:Bachelor's
Skills:Relationship managementCommunicationNegotiationStrategic thinkingProblem-solving
Tech Stack:MS ExcelCSV

Company Brief

ReCharge
Provides subscription billing and management solutions for online merchants, enabling recurring payments, customer retention, and subscription commerce tools for e-commerce platforms and direct-to-consumer brands.
Industry: Payments
Headquarters: Montreal, Canada
Founded: 2014
Website