German Customer Experience & Tech Support Advisor (Flexible Hours)

Sutherland
Sofia
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Customer service","Problem-solving","Willingness to learn","Positive attitude"]

Provide German- and English-language support to customers by phone and email, helping them set up and troubleshoot consumer devices and smart technology. Tackle connectivity and basic technical issues while delivering an outstanding customer experience in every interaction. Work in the Sofia office on flexible scheduling, with fully paid training, supportive colleagues, and employer-sponsored professional certifications to build your skills.

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FursaFursa
Sutherland
Sutherland
4 days ago

German Customer Experience & Tech Support Advisor (Flexible Hours)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Provide German- and English-language support to customers by phone and email, helping them set up and troubleshoot consumer devices and smart technology. Tackle connectivity and basic technical issues while delivering an outstanding customer experience in every interaction. Work in the Sofia office on flexible scheduling, with fully paid training, supportive colleagues, and employer-sponsored professional certifications to build your skills.
Location: Sofia
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Provide customer support via phone and email in German and English.
  • •Assist customers with product setup and troubleshooting.
  • •Resolve connectivity and basic technical issues.
  • •Deliver an outstanding customer experience in every interaction.
  • •Follow the Monday-to-Sunday schedule between 10:00 and 19:00 from the Sofia office.

Pay and Benefits

Perks:Health InsuranceLife InsuranceMeal VouchersPaid LeaveCertifications

Key Requirements

  • •German proficiency at B2/B2H level.
  • •English proficiency at C1 level.
  • •Excellent communication and customer service skills.
  • •Interest in technology and consumer electronics.
  • •Availability to work from the office in Sofia and on the schedule Monday to Sunday, between 10:00 and 19:00.
Experience:Customer experienceTechnical support
Skills:CommunicationCustomer serviceProblem-solvingWillingness to learnPositive attitude
Certifications:Professional certifications
Languages:GermanEnglish
Tech Stack:Wi-FiMobile devicesConnectivityPhoneEmail

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor