Technical Supervisor- Product Support

InterSystems
Dubai
Workplace: OnsiteFull timeFunction: Communications, PR & CommunitySkills: ["Coaching","Mentoring","Prioritization","Communication","Technical documentation","Root cause analysis","Knowledge sharing","Stakeholder management","Multicultural collaboration"]

Lead a Dubai-based team of Technical Specialists providing technical support for InterSystems healthcare applications and related products. You’ll manage workload, performance, coverage, and escalations, and provide technical guidance for complex issues. Partner with Support, Services, Implementation, and Product teams to ensure customizations, interfaces, upgrades, and go-lives are designed, tested, documented, and released to required quality standards, with proactive troubleshooting and root-cause analysis.

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FursaFursa
InterSystems
InterSystems
2 days ago

Technical Supervisor- Product Support

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Last checked: 10 hours agoStatus: Live

Job Summary

Lead a Dubai-based team of Technical Specialists providing technical support for InterSystems healthcare applications and related products. You’ll manage workload, performance, coverage, and escalations, and provide technical guidance for complex issues. Partner with Support, Services, Implementation, and Product teams to ensure customizations, interfaces, upgrades, and go-lives are designed, tested, documented, and released to required quality standards, with proactive troubleshooting and root-cause analysis.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, and develop a team of Technical Specialists, setting objectives and managing individual and team performance.
  • •Monitor workloads, backlogs, service levels, and delivery commitments to ensure appropriate team coverage, including extended support arrangements.
  • •Provide technical guidance for complex issues and ensure customisations, interfaces, reports, extracts, migrations, and upgrades are properly designed, tested, documented, and deployed.
  • •Enforce change control, peer review, testing, and release-management standards, coordinating technical and acceptance issue resolution before and after go-live.
  • •Act as an escalation point for customers and internal teams and work closely with regional and global Support, Implementation, and Product teams.
Travel: Medium travel

Key Requirements

  • •Significant experience in a technical development, application support, or healthcare systems role.
  • •Previous experience leading, supervising, or mentoring technical staff.
  • •Deep technical knowledge of at least one InterSystems product, preferably TrakCare.
  • •Knowledge of web-oriented languages, including HTML and JavaScript.
  • •Experience with SQL, data analysis, and database methodologies.
Experience:HealthcareHealthcare systems
Skills:CoachingMentoringPrioritizationCommunicationTechnical documentationRoot cause analysisKnowledge sharingStakeholder managementMulticultural collaboration
Languages:English
Tech Stack:TrakCareIntelliCareIRIS for HealthHTMLJavaScriptSQLITIL

Company Brief

InterSystems
Develops database management, interoperability, and analytics platforms—particularly for healthcare and financial services. Known for products like Caché, Ensemble, HealthShare and the InterSystems IRIS data platform enabling integrated data management and real-time applications.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Cambridge, United States
Founded: 1978
WebsiteLinkedIn