Aveva

1 month ago

Tech Support Senior Engineer, AVEVA Marine

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Senior technical support engineer for marine outfitting, providing full-cycle AVEVA Marine and E3D software technical support for shipyards and offshore customers. Join an efficient, customer-centric after-sales team to resolve core issues onsite and remotely, ensure stable project delivery, and help customers achieve digital design value. Location options: Shanghai or Beijing, China.

Location: Shanghai, Beijing

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Focus on after-sales technical support for all Outfitting modules of AVEVA Marine and E3D, covering full-process after-sales work including remote & on-site software commissioning, fault troubleshooting and daily customer operation guidance.
•Solve various software technical problems encountered by customers in the integrated design of marine outfitting disciplines, ensuring stable software operation and smooth project delivery.
•Communicate with customers to collect after-sales technical pain points and software usage challenges, and deliver reasonable optimization suggestions to internal teams.
•Provide standardized after-sales software training and technical guidance to customers, helping improve their overall software operation capabilities.
•Reproduce and analyze complex technical faults, conduct root cause analysis, and complete full issue closure in strict accordance with company after-sales procedures.

Key Requirements

•Solid professional knowledge of piping (PIPE) and extensive practical experience in shipyard piping production design, with a good understanding of marine outfitting business workflows and industry design specifications.
•Proficient in AVEVA Marine / AVEVA E3D software with hands-on project experience in marine outfitting discipline applications.
•Customer-oriented mindset and strong problem-solving capabilities, able to independently handle complex technical support scenarios for marine projects.
•Competent English reading, writing and communication skills to support daily technical alignment and technical document delivery.
•Self-motivated and stress-resistant, capable of efficiently coordinating and supporting multiple parallel projects.

Experience:Marine outfittingIndustrial softwareAVEVA MarineShipyard piping

Skills:Problem-solvingCustomer-facingCommunicationTeamworkTime management

Languages:EnglishChinese

Tech Stack:AVEVA MarineAVEVA E3DPiping

Company Brief

Aveva

Provides industrial software for engineering, design, and information management across industries including oil & gas, manufacturing, and utilities. Delivers solutions for digital transformation, asset performance, and operations optimization.

Industry: Industrial Automation

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cambridge, United Kingdom

Founded: 1967

Glassdoor: 3.6

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Aveva

1 month ago

Tech Support Senior Engineer, AVEVA Marine

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Shanghai, Beijing

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Focus on after-sales technical support for all Outfitting modules of AVEVA Marine and E3D, covering full-process after-sales work including remote & on-site software commissioning, fault troubleshooting and daily customer operation guidance.
•Solve various software technical problems encountered by customers in the integrated design of marine outfitting disciplines, ensuring stable software operation and smooth project delivery.
•Communicate with customers to collect after-sales technical pain points and software usage challenges, and deliver reasonable optimization suggestions to internal teams.
•Provide standardized after-sales software training and technical guidance to customers, helping improve their overall software operation capabilities.
•Reproduce and analyze complex technical faults, conduct root cause analysis, and complete full issue closure in strict accordance with company after-sales procedures.

Key Requirements

•Solid professional knowledge of piping (PIPE) and extensive practical experience in shipyard piping production design, with a good understanding of marine outfitting business workflows and industry design specifications.
•Proficient in AVEVA Marine / AVEVA E3D software with hands-on project experience in marine outfitting discipline applications.
•Customer-oriented mindset and strong problem-solving capabilities, able to independently handle complex technical support scenarios for marine projects.
•Competent English reading, writing and communication skills to support daily technical alignment and technical document delivery.
•Self-motivated and stress-resistant, capable of efficiently coordinating and supporting multiple parallel projects.

Experience:Marine outfittingIndustrial softwareAVEVA MarineShipyard piping

Skills:Problem-solvingCustomer-facingCommunicationTeamworkTime management

Languages:EnglishChinese

Tech Stack:AVEVA MarineAVEVA E3DPiping

Company Brief

Aveva

Industry: Industrial Automation

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cambridge, United Kingdom

Founded: 1967

Glassdoor: 3.6

Website LinkedIn