Tech Support Senior Engineer, AVEVA Marine

Aveva
Shanghai, Beijing
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Problem-solving","Customer-facing","Communication","Teamwork","Time management"]

Senior technical support engineer for marine outfitting, providing full-cycle AVEVA Marine and E3D software technical support for shipyards and offshore customers. Join an efficient, customer-centric after-sales team to resolve core issues onsite and remotely, ensure stable project delivery, and help customers achieve digital design value. Location options: Shanghai or Beijing, China.

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FursaFursa
Aveva
Aveva
3 months ago

Tech Support Senior Engineer, AVEVA Marine

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 days agoStatus: Live

Job Summary

Senior technical support engineer for marine outfitting, providing full-cycle AVEVA Marine and E3D software technical support for shipyards and offshore customers. Join an efficient, customer-centric after-sales team to resolve core issues onsite and remotely, ensure stable project delivery, and help customers achieve digital design value. Location options: Shanghai or Beijing, China.
Location: Shanghai, Beijing
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Focus on after-sales technical support for all Outfitting modules of AVEVA Marine and E3D, covering full-process after-sales work including remote & on-site software commissioning, fault troubleshooting and daily customer operation guidance.
  • •Solve various software technical problems encountered by customers in the integrated design of marine outfitting disciplines, ensuring stable software operation and smooth project delivery.
  • •Communicate with customers to collect after-sales technical pain points and software usage challenges, and deliver reasonable optimization suggestions to internal teams.
  • •Provide standardized after-sales software training and technical guidance to customers, helping improve their overall software operation capabilities.
  • •Reproduce and analyze complex technical faults, conduct root cause analysis, and complete full issue closure in strict accordance with company after-sales procedures.

Key Requirements

  • •Solid professional knowledge of piping (PIPE) and extensive practical experience in shipyard piping production design, with a good understanding of marine outfitting business workflows and industry design specifications.
  • •Proficient in AVEVA Marine / AVEVA E3D software with hands-on project experience in marine outfitting discipline applications.
  • •Customer-oriented mindset and strong problem-solving capabilities, able to independently handle complex technical support scenarios for marine projects.
  • •Competent English reading, writing and communication skills to support daily technical alignment and technical document delivery.
  • •Self-motivated and stress-resistant, capable of efficiently coordinating and supporting multiple parallel projects.
Experience:Marine outfittingIndustrial softwareAVEVA MarineShipyard piping
Skills:Problem-solvingCustomer-facingCommunicationTeamworkTime management
Languages:EnglishChinese
Tech Stack:AVEVA MarineAVEVA E3DPiping

Company Brief

Aveva
Provides industrial software for engineering, design, and information management across industries including oil & gas, manufacturing, and utilities. Delivers solutions for digital transformation, asset performance, and operations optimization.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cambridge, United Kingdom
Founded: 1967
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn