Senior Technical Support Engineer

Cribl
United States
Workplace: RemoteFull timeUSD 90,000 - 141,000 annuallyFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Troubleshooting","Problem-solving","Critical thinking","Communication","Collaboration","Customer service"]

Provide enterprise-level technical support to customers and partners for Cribl products, including troubleshooting, diagnosing, and resolving issues. Develop deep technical knowledge of Cribl Stream, follow escalation and reproducibility procedures, and maintain accurate issue tracking and customer communication across channels like Slack, email, and online meetings. Contribute documented knowledge via tech notes and real-time forums, and be available for stand-by/on-call or off-hours duties.

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FursaFursa
Cribl
Cribl
2 months ago

Senior Technical Support Engineer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 9 months ago

Job Summary

Provide enterprise-level technical support to customers and partners for Cribl products, including troubleshooting, diagnosing, and resolving issues. Develop deep technical knowledge of Cribl Stream, follow escalation and reproducibility procedures, and maintain accurate issue tracking and customer communication across channels like Slack, email, and online meetings. Contribute documented knowledge via tech notes and real-time forums, and be available for stand-by/on-call or off-hours duties.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Develop a deep technical understanding of Cribl Stream and other Cribl products.
  • •Provide enterprise technical support via channels including Slack, email, and online meetings.
  • •Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
  • •Follow procedures for reproducibility and escalate unresolved issues to internal teams.
  • •Document and share knowledge through tech notes/articles and participate in real-time forums; support stand-by/on-call duties.

Pay and Benefits

Salary: USD 90,000 - 141,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife InsurancePaid HolidaysPaid LeaveFertility Benefit401kEquity

Key Requirements

  • •BS degree in Computer Science (or similar) or equivalent work experience.
  • •5+ years supporting enterprise customers or working hands-on with distributed systems.
  • •Passion for working on complex technical issues.
  • •Expert-level troubleshooting, problem-solving, and critical thinking.
  • •Excellent written and verbal communication with strong client-facing skills; experience with Linux, AWS, Azure, and networking.
Experience:EnterpriseDistributed systemsObservabilityTelemetry
Education:Bachelor's in Computer Science
Skills:TroubleshootingProblem-solvingCritical thinkingCommunicationCollaborationCustomer service
Languages:English
Tech Stack:Cribl StreamLinuxAWSAzureNetworkingSlackEmailOnline meetingsSplunkElasticsearchLogStashRegexJavaScript

Company Brief

Cribl
Builds observability and data routing software that enables organizations to collect, process, and route machine data (logs, metrics, traces) to analytics and storage destinations while reducing costs and improving operational visibility.
Industry: Data Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2017
WebsiteLinkedIn