Senior Technical Support Engineer

Provide enterprise-level technical support to customers and partners for Cribl products, including troubleshooting, diagnosing, and resolving issues. Develop deep technical knowledge of Cribl Stream, follow escalation and reproducibility procedures, and maintain accurate issue tracking and customer communication across channels like Slack, email, and online meetings. Contribute documented knowledge via tech notes and real-time forums, and be available for stand-by/on-call or off-hours duties.