Help Desk Technician - Tier II - TS/SCI with Polygraph

General Dynamics
United States
Workplace: OnsiteFull timeUSD 28.6 - 38.7 hourlyFunction: Field Service, Maintenance & Skilled TradesExperience: 3+ yearsEducation: high_schoolSkills: ["Communication","Customer service","Teamwork","Problem-solving"]

Provide tier II help desk support for enterprise IT services, including 24/7 monitoring during customer core hours and on-call coverage for weekends and holidays. Document end-user issues, manage user accounts, and perform advanced OS and layered software installations/upgrades. Troubleshoot hardware, software, and network connectivity (including cable management and fiber termination), manage incidents in line with IT service management principles, and report system status to government leadership with slide briefings.

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FursaFursa
General Dynamics
General Dynamics
3 days ago

Help Desk Technician - Tier II - TS/SCI with Polygraph

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide tier II help desk support for enterprise IT services, including 24/7 monitoring during customer core hours and on-call coverage for weekends and holidays. Document end-user issues, manage user accounts, and perform advanced OS and layered software installations/upgrades. Troubleshoot hardware, software, and network connectivity (including cable management and fiber termination), manage incidents in line with IT service management principles, and report system status to government leadership with slide briefings.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Provide 24/7 network monitoring during customer core hours with on-call support for weekends and holidays.
  • •Document and manage end-user issues, ensuring proper controls, prioritization, and escalation.
  • •Perform advanced software installations and upgrades to operating systems and layered software packages.
  • •Provide troubleshooting and technical assistance for computer systems, hardware, and software, including running diagnostics and isolating problems.
  • •Manage IT incidents and problems per IT service management principles and update government leadership with status/analysis briefings as needed.

Pay and Benefits

Salary: USD 28.6 - 38.7 hourly
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •HS/GED plus 3+ years of related experience.
  • •Active TS/SCI with Polygraph (must currently possess).
  • •DoD Manual 8570.01-M for the IAT Level II role.
  • •Experience working with a ticketing system such as Remedy, SCSM, or ServiceNow.
  • •Strong written and verbal communication with a customer service focus.
Experience:3+ years
Education:High School
Skills:CommunicationCustomer serviceTeamworkProblem-solving
Certifications:DoD Manual 8570.01-M (IAT Level II)
Tech Stack:RemedySCSMServiceNowPowerPointITIL (IT Infrastructure Library)LAN cablingFiber terminationNetwork monitoringOperating systemsCable management

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.
Security Clearance:Top Secret/SCIPolygraph

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn