Help Desk Technician - Tier II - TS/SCI with Polygraph

General Dynamics
United States
Workplace: OnsiteFull timeUSD 28.6 - 38.7 hourlyFunction: Field Service, Maintenance & Skilled TradesExperience: 3+ yearsEducation: high_schoolSkills: ["Communication","Customer service","Teamwork","Troubleshooting","Problem-solving"]

Provide 24/7 help desk and network monitoring support for end users, documenting issues and managing escalations in line with IT service management (ITIL). Perform user account management, advanced software installations and OS upgrades, diagnose hardware and software problems, and implement solutions with minimal oversight. Assist with LAN cabling modernization, maintain procedures and records, and communicate system updates to government leadership using PowerPoint and briefings as needed.

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FursaFursa
General Dynamics
General Dynamics
1 month ago

Help Desk Technician - Tier II - TS/SCI with Polygraph

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Provide 24/7 help desk and network monitoring support for end users, documenting issues and managing escalations in line with IT service management (ITIL). Perform user account management, advanced software installations and OS upgrades, diagnose hardware and software problems, and implement solutions with minimal oversight. Assist with LAN cabling modernization, maintain procedures and records, and communicate system updates to government leadership using PowerPoint and briefings as needed.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Provide network monitoring during customer core hours with 24/7 on-call support, including weekends and holidays.
  • •Document and manage end-user issues, ensure proper controls for archiving entries, and escalate based on priority.
  • •Perform user account management per the Account Management Plan and carry out advanced software installations and OS/layered software upgrades.
  • •Provide technical assistance for computer systems, hardware, and software: run diagnostics, isolate issues, and implement solutions.
  • •Collect and evaluate incident reporting practices, maintain procedures/records, and manage IT incidents and problems using IT service management principles (ITIL).

Pay and Benefits

Salary: USD 28.6 - 38.7 hourly
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •HS/GED and 3+ years of related experience in technical support services.
  • •Active TS/SCI clearance with polygraph; must be able to obtain TS/SCI + polygraph.
  • •DoD Manual 8570.01-M at the IAT Level II role.
  • •Experience working with a ticketing system such as Remedy, SCSM, or ServiceNow.
  • •Strong written and verbal communication with a customer service focus; ability to resolve technical issues with little oversight.
Experience:3+ years
Education:High School
Skills:CommunicationCustomer serviceTeamworkTroubleshootingProblem-solving
Certifications:DoD Manual 8570.01-M (IAT Level II)
Tech Stack:Computer HardwareRemedySCSMServiceNowPowerPointITILLAN cablingFiber termination

Eligibility

Nationality:US National
Security Clearance:TS/SCIPolygraph

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn