Werkstudent Digital Customer Experience & Connected Services (m/w/d)

Daimler Truck
Ulm
Workplace: HybridContractFunction: Customer Success & Account ManagementSkills: ["Communication","Structured work","Independent work","Customer focus"]

Act as the first digital point of contact for customers during vehicle handover in the customer center. Guide customers through vehicle pickup and onboard them into digital services, ensuring portal registration and activation of relevant features. Explain digital solution functions and value, answer questions, and support optimization of the onboarding process. Collaborate closely with Sales, Customer Success, and Product Management to improve the digital customer experience.

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Daimler Truck
Daimler Truck
2 days ago

Werkstudent Digital Customer Experience & Connected Services (m/w/d)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Act as the first digital point of contact for customers during vehicle handover in the customer center. Guide customers through vehicle pickup and onboard them into digital services, ensuring portal registration and activation of relevant features. Explain digital solution functions and value, answer questions, and support optimization of the onboarding process. Collaborate closely with Sales, Customer Success, and Product Management to improve the digital customer experience.
Location: Ulm
Workplace: Hybrid
Employment Type: Contract · 6 months
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Serve as the first digital contact for customers during vehicle handover in the customer center
  • •Guide customers through vehicle pickup and introduce them to digital services for their new vehicle
  • •Ensure customers are registered in the customer portal and relevant services are activated before vehicle handover
  • •Explain digital solution features and added value clearly and answer customer questions
  • •Support optimization of the digital services onboarding process and improve the customer journey

Pay and Benefits

Perks:Home OfficeMeal Allowance

Key Requirements

  • •Enrolled in a degree program in business, technology, digitalization, or a comparable field
  • •Interest in digital business models and innovative mobility solutions
  • •Strong communication skills and enjoyment of direct customer contact
  • •Structured and independent working style
  • •Very good German and good English skills
Education:
Skills:CommunicationStructured workIndependent workCustomer focus
Languages:GermanEnglish

Company Brief

Daimler Truck
Designs, manufactures and sells commercial vehicles including trucks, buses and related services. Focuses on global transportation solutions, powertrains, electrification and digital services for freight and passenger mobility across multiple regions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Leinfelden-Echterdingen, Germany
Founded: 2021
WebsiteLinkedIn