Principal Cloud CX Services Architect

NTT
Michigan
Workplace: HybridFull timeFunction: DevOps, Cloud & InfrastructureEducation: bachelorsSkills: ["Communication","Stakeholder management","Workshop facilitation","Collaboration","Mentoring/coaching"]

Design and lead complex cloud-based managed service solutions, combining solution architecture with pre-sales activities to co-create value with clients. Own the end-to-end managed service offering design, testing, validation, and continuous improvement, including security, compliance, cost modeling, and risk mitigation. Facilitate client workshops, map requirements to service elements, produce transition documents and roadmaps, and stay engaged post-implementation through renewals while mentoring teams.

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FursaFursa
NTT
NTT
1 month ago

Principal Cloud CX Services Architect

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Last checked: 10 minutes agoStatus: Live

Job Summary

Design and lead complex cloud-based managed service solutions, combining solution architecture with pre-sales activities to co-create value with clients. Own the end-to-end managed service offering design, testing, validation, and continuous improvement, including security, compliance, cost modeling, and risk mitigation. Facilitate client workshops, map requirements to service elements, produce transition documents and roadmaps, and stay engaged post-implementation through renewals while mentoring teams.
Location: Michigan
Workplace: Hybrid
Employment Type: Full time
Job Function: DevOps, Cloud & Infrastructure
Seniority: Mid level

Key Responsibilities

  • •Create complex, innovative cloud solutions that meet client expectations, blending solution design with pre-sales activities.
  • •Design advanced managed service solutions across the cloud domain, including defining service elements and validating new features.
  • •Lead managed service offering design, testing, and validation, and enhance existing service offers.
  • •Map client requirements to service elements and architectures, facilitate workshops, and present solutions including cost savings and growth opportunities.
  • •Support transition and implementation by developing transition documents and roadmaps, and remain engaged post-implementation through renewals as needed.

Key Requirements

  • •Extensive understanding of cloud technologies, networking, security, and system administration.
  • •Advanced grasp of multi-cloud technologies, cloud-native workflows, and legacy-to-cloud migrations.
  • •Applied experience with Azure, GCP, and AWS infrastructure architectures.
  • •Deep knowledge of managed services delivery models and managed services solution design.
  • •Bachelor’s degree in information technology/systems or a related field.
Experience:CloudMulti-cloudManaged servicesInfrastructurePre-sales
Education:Bachelor's in information technology/systems
Skills:CommunicationStakeholder managementWorkshop facilitationCollaborationMentoring/coaching
Tech Stack:AzureGCPAWS

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn