Account Manager-Customer Success

Vetcove
United States
Workplace: RemoteFull timeUSD 80,000 - 110,000 annuallyFunction: Customer Success & Account ManagementExperience: 4+ yearsEducation: bachelorsSkills: ["Communication","Presentation","Time management","Process management","Client relationship building"]

Own day-to-day relationships for key Vetcove accounts, serving as a long-term strategic advisor. You’ll lead meeting agendas, track action items, and coordinate with product and engineering to ensure clients stay aligned with business initiatives and feedback. Manage account-driven catalog updates, marketing campaigns, and reporting requests, while analyzing performance to present optimization opportunities. Support onboarding for new acquisition clinics and nurture corporate relationships within the Vetcove HD platform.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Vetcove
Vetcove
3 days ago

Account Manager-Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Own day-to-day relationships for key Vetcove accounts, serving as a long-term strategic advisor. You’ll lead meeting agendas, track action items, and coordinate with product and engineering to ensure clients stay aligned with business initiatives and feedback. Manage account-driven catalog updates, marketing campaigns, and reporting requests, while analyzing performance to present optimization opportunities. Support onboarding for new acquisition clinics and nurture corporate relationships within the Vetcove HD platform.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Be the main point of contact for client day-to-day communication and oversight while acting as a customer success strategic advisor.
  • •Craft agendas, host weekly meetings, and track action items for key accounts.
  • •Collaborate with cross-functional teams to stay current on product initiatives and communicate them to clients.
  • •Project manage catalog updates, marketing campaigns, and ad hoc reporting requests for key accounts.
  • •Analyze account performance and present performance updates and optimization opportunities; support the client feedback loop with product and engineering.

Pay and Benefits

Salary: USD 80,000 - 110,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kReferral ProgramHome OfficeEquity

Key Requirements

  • •4+ years of experience in account management.
  • •Bachelor's degree.
  • •Exceptional verbal, written, and presentation skills, comfortable with senior leadership.
  • •Strong time and process management skills.
  • •Experience creating client-facing reports and presenting data analyses with actionable recommendations.
Experience:4+ years
Education:Bachelor's
Skills:CommunicationPresentationTime managementProcess managementClient relationship building
Tech Stack:Microsoft OfficePowerPointExcel

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Vetcove
Operates an online marketplace and procurement platform for veterinary clinics, aggregating products and suppliers to simplify ordering, compare pricing, and streamline supply management for animal health practices.
Industry: Procurement Platforms
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Boston, United States
Founded: 2015
WebsiteLinkedIn