Customer Service Analyst T1-I
American Express
Gurugram
Workplace: HybridFull timeFunction: Customer Support (Service Desk)0Education: bachelorsSkills: ["Attention to detail","Analyzing","Problem-solving","Organization","Time management","Communication","Teamwork","Confidentiality"]Support American Express’s Banking Back Office legal and maintenance operations within Global Servicing Operations. You’ll open and assess legal and maintenance requests using a case management system, research customer accounts, retrieve documentation, and prepare compliant responses to legal orders. The role requires high accuracy, timely execution against SOPs/service levels, adherence to applicable laws and Amex policies, and ongoing process improvement while working with cross-functional teams.
