Thumbtack

2 months ago

Test - Customer Success Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Own customer success outcomes for home service inquiries by handling inbound and outbound requests through phone, chat, SMS, and email. Build rapport, troubleshoot issues, de-escalate concerns, and proactively follow up to drive conversions and revenue. Partner with customers to recommend the right solutions, cross-sell relevant services, and maintain strong performance metrics like revenue attainment, quality, efficiency, satisfaction, and NPS in a fast-paced environment.

Location: Philippines

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Resolve customer service inquiries and requests through phone, chat, SMS, and email to support plans for home services.
•Maintain product knowledge and home maintenance, improvement, and repair best practices to recommend solutions.
•Place at least 55 inbound and outbound calls per day, building rapport and anticipating customer needs.
•Cross-sell additional products or services and proactively follow up via SMS and/or email.
•Troubleshoot, de-escalate, and resolve issues while tracking performance metrics including revenue attainment, quality, efficiency, customer satisfaction, and NPS.

Key Requirements

•At least 1–2 years of customer service experience, including at least 6 months of pure inbound and/or outbound sales exposure (preferably in BPO/shared services).
•Proven experience in high-volume, revenue-driven sales with a track record of meeting or exceeding quotas.
•English proficiency.
•Prospecting and pipeline management experience.
•A collaborative attitude to share techniques and success with the team.

Experience:1-2 yearsBPOShared ServicesCustomer serviceInbound salesOutbound sales

Skills:CollaborationCommunicationProblem-solvingDe-escalationCustomer focus

Languages:English

Company Brief

Thumbtack

Provides an online marketplace connecting local service professionals (home improvement, events, lessons, and more) with customers seeking quotes, reviews, and booking tools to hire vetted contractors and providers.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2008

Website LinkedIn

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Thumbtack

2 months ago

Test - Customer Success Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Philippines

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Resolve customer service inquiries and requests through phone, chat, SMS, and email to support plans for home services.
•Maintain product knowledge and home maintenance, improvement, and repair best practices to recommend solutions.
•Place at least 55 inbound and outbound calls per day, building rapport and anticipating customer needs.
•Cross-sell additional products or services and proactively follow up via SMS and/or email.
•Troubleshoot, de-escalate, and resolve issues while tracking performance metrics including revenue attainment, quality, efficiency, customer satisfaction, and NPS.

Key Requirements

•At least 1–2 years of customer service experience, including at least 6 months of pure inbound and/or outbound sales exposure (preferably in BPO/shared services).
•Proven experience in high-volume, revenue-driven sales with a track record of meeting or exceeding quotas.
•English proficiency.
•Prospecting and pipeline management experience.
•A collaborative attitude to share techniques and success with the team.

Experience:1-2 yearsBPOShared ServicesCustomer serviceInbound salesOutbound sales

Skills:CollaborationCommunicationProblem-solvingDe-escalationCustomer focus

Languages:English

Company Brief

Thumbtack

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2008

Website LinkedIn