Customer Specialist

CarMax
United States
Full timeUSD 20.6 - 30.9 hourlyFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Integrity","Teamwork","Attention to detail","Time management"]

Deliver customer-first guidance throughout the car-buying and selling journey, including sales walkthroughs, appraisals, test drives, and financing applications. Perform vehicle condition and cosmetic assessments, manage inventory check-in processes, and handle administrative paperwork and payments. Coordinate service appointments and review repair order invoices for billing accuracy while following EH&S requirements and maintaining a clean, organized work area.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
CarMax
CarMax
4 days ago

Customer Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Deliver customer-first guidance throughout the car-buying and selling journey, including sales walkthroughs, appraisals, test drives, and financing applications. Perform vehicle condition and cosmetic assessments, manage inventory check-in processes, and handle administrative paperwork and payments. Coordinate service appointments and review repair order invoices for billing accuracy while following EH&S requirements and maintaining a clean, organized work area.
Location: United States
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Guide customers through sales, appraisals, test drives, and financing applications to deliver exceptional customer service.
  • •Conduct vehicle condition assessments and communicate findings to Buyers.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
  • •Handle administrative tasks and coordinate service appointments, including auditing documents and reviewing repair order invoices for billing accuracy.

Pay and Benefits

Salary: USD 20.6 - 30.9 hourly
Perks:Paid Leave

Key Requirements

  • •Strong communication skills and confidence representing CarMax and its products.
  • •Ability to build lasting relationships and create win-win solutions for customers.
  • •Demonstrated integrity, respect, and teamwork in a fast-paced environment.
  • •High School Diploma or equivalent and a valid driver’s license.
  • •Ability to lift up to 25 lbs and accurately read and transcribe data.
Education:Bachelor's
Skills:CommunicationIntegrityTeamworkAttention to detailTime management
Licenses:Driver’s license
Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn