Salesforce

4 weeks ago

Customer Success Manager, Senior Manager - Core Clouds (Sales & Service)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Senior, strategic contributor driving ROI-led engagement for complex, multi-org Signature customers. Partners with executive leadership to align Salesforce solutions across Health Cloud and other offerings, delivering value through integrated programs, multi-stream success plans, and AI-enabled workflows while shaping governance and risk mitigation.

Location: Chicago, Atlanta, Seattle, Indianapolis, Bellevue

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•ROI-Driven Engagement: Determine when and how to engage clients based on calculated ROI, ensuring all activities translate directly into tangible value for the customer.
•Complex Program Management: Own the Signature experience across complex, multi-org customers by organizing information across multiple work streams and integrating customer priorities into comprehensive success plans.
•Resource Mobilization: Act as the central resource for the team and the customer, proactively taking ownership of customer needs and drawing expert resources as needed.
•Engagement Charter: Craft a clear engagement charter with specified goals and metrics to ensure alignment across internal and external teams.
•Business Value Integration: Align the Account Success team and internal stakeholders around the customer’s business and technical goals, ensuring value delivery through the Signature offer.

Pay and Benefits

Salary: USD 150,100 - 227,000 annually

Perks:401kEquity

Key Requirements

•5-6 years of experience in Customer Success, SaaS platform use, or related strategic consulting fields
•Exceptional communication and presentation skills with demonstrated ability to influence at executive levels
•Ability to handle objections, navigate complex discussions, and drive alignment with persistence
•5-6 years experience with Sales Cloud and Service Cloud and relevant Salesforce certifications (Sales Cloud Consultant, Service Cloud Consultant, Advanced Administrator)
•Knowledge of enterprise sales methodologies (MEDDIC, Challenger, Solution Selling) and experience supporting enterprise sales organizations

Experience:5-6 yearsSaaSEnterprise SalesHealthcareAI

Skills:CommunicationPresentationInfluenceStrategic thinkingProblem-solving

Certifications:Sales Cloud ConsultantService Cloud ConsultantAdvanced Administrator

Languages:English

Tech Stack:Sales CloudService CloudEinstein AISalesforceOmni-Channel

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

4 weeks ago

Customer Success Manager, Senior Manager - Core Clouds (Sales & Service)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Chicago, Atlanta, Seattle, Indianapolis, Bellevue

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•ROI-Driven Engagement: Determine when and how to engage clients based on calculated ROI, ensuring all activities translate directly into tangible value for the customer.
•Complex Program Management: Own the Signature experience across complex, multi-org customers by organizing information across multiple work streams and integrating customer priorities into comprehensive success plans.
•Resource Mobilization: Act as the central resource for the team and the customer, proactively taking ownership of customer needs and drawing expert resources as needed.
•Engagement Charter: Craft a clear engagement charter with specified goals and metrics to ensure alignment across internal and external teams.
•Business Value Integration: Align the Account Success team and internal stakeholders around the customer’s business and technical goals, ensuring value delivery through the Signature offer.

Pay and Benefits

Salary: USD 150,100 - 227,000 annually

Perks:401kEquity

Key Requirements

•5-6 years of experience in Customer Success, SaaS platform use, or related strategic consulting fields
•Exceptional communication and presentation skills with demonstrated ability to influence at executive levels
•Ability to handle objections, navigate complex discussions, and drive alignment with persistence
•5-6 years experience with Sales Cloud and Service Cloud and relevant Salesforce certifications (Sales Cloud Consultant, Service Cloud Consultant, Advanced Administrator)
•Knowledge of enterprise sales methodologies (MEDDIC, Challenger, Solution Selling) and experience supporting enterprise sales organizations

Experience:5-6 yearsSaaSEnterprise SalesHealthcareAI

Skills:CommunicationPresentationInfluenceStrategic thinkingProblem-solving

Certifications:Sales Cloud ConsultantService Cloud ConsultantAdvanced Administrator

Languages:English

Tech Stack:Sales CloudService CloudEinstein AISalesforceOmni-Channel

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor