10 hours ago

People Services Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Act as the primary point of contact between HR and employees in Brazil, providing first-level support and resolving inquiries efficiently. Manage and track employee requests through tickets and multiple channels, triaging complex cases to specialists. Use ServiceNow, SAP, and Workday to analyze processes and validate information, while supporting HR automation, simplification, digital self-service, and maintaining a knowledge base used for AI and digital HR services.

Location: Brazil

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Serve as the first point of contact for employees, answering HR-related questions and requests.
•Manage and follow up on tickets received via portal, phone, and other support channels.
•Use ServiceNow, SAP, and Workday to analyze processes, validate information, and support content initiatives.
•Support HR automation, simplification, digitalization, and self-service efforts.
•Maintain the knowledge base used by AI solutions and digital People Services channels.

Key Requirements

•Complete higher education in Administration, Human Resources, Psychology, Information Systems, or a related field.
•Experience with generalist HR processes (payroll, benefits, time/attendance, movements, and employee lifecycle).
•Experience managing process documentation and/or continuous improvement initiatives.
•Excellent written and verbal communication skills.
•Advanced knowledge of systems: ServiceNow (required), SAP (required), and Workday (required).

Experience:Human resources

Education:Bachelor's in Administration, Human Resources, Psychology, Information Systems (or related)

Skills:CommunicationAnalytical thinkingProcess managementCustomer support mindset

Tech Stack:ServiceNowSAPWorkdayAIChatbots

Company Brief

Philips

Global health technology company focusing on diagnostic imaging, patient monitoring, and consumer health products. Philips develops medical devices, healthcare informatics, and solutions to improve patient care and personal well-being.

Industry: HealthTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Amsterdam, Netherlands

Founded: 1891

Glassdoor: 3.8

Website LinkedIn

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Philips

10 hours ago

People Services Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Brazil

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Serve as the first point of contact for employees, answering HR-related questions and requests.
•Manage and follow up on tickets received via portal, phone, and other support channels.
•Use ServiceNow, SAP, and Workday to analyze processes, validate information, and support content initiatives.
•Support HR automation, simplification, digitalization, and self-service efforts.
•Maintain the knowledge base used by AI solutions and digital People Services channels.

Key Requirements

•Complete higher education in Administration, Human Resources, Psychology, Information Systems, or a related field.
•Experience with generalist HR processes (payroll, benefits, time/attendance, movements, and employee lifecycle).
•Experience managing process documentation and/or continuous improvement initiatives.
•Excellent written and verbal communication skills.
•Advanced knowledge of systems: ServiceNow (required), SAP (required), and Workday (required).

Experience:Human resources

Education:Bachelor's in Administration, Human Resources, Psychology, Information Systems (or related)

Skills:CommunicationAnalytical thinkingProcess managementCustomer support mindset

Tech Stack:ServiceNowSAPWorkdayAIChatbots

Company Brief

Philips

Industry: HealthTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Amsterdam, Netherlands

Founded: 1891

Glassdoor: 3.8

Website LinkedIn