Lead - Solution Engineer

Freshworks
Singapore
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Presentation","Communication","Interpersonal skills","Time management","Problem-solving"]

Partner with enterprise customers to identify critical business challenges and support the sales team with discovery calls and product demonstrations for ITOM deals. Gather and clarify requirements, build and present compelling demos of Freshworks ITOM products, and clearly articulate solution value to diverse audiences. You’ll also evangelize the Freshworks user experience, continuously develop your skills, and collaborate cross-functionally to deliver business and technical outcomes.

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Freshworks
Freshworks
1 day ago

Lead - Solution Engineer

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Last checked: 2 hours agoStatus: Live

Job Summary

Partner with enterprise customers to identify critical business challenges and support the sales team with discovery calls and product demonstrations for ITOM deals. Gather and clarify requirements, build and present compelling demos of Freshworks ITOM products, and clearly articulate solution value to diverse audiences. You’ll also evangelize the Freshworks user experience, continuously develop your skills, and collaborate cross-functionally to deliver business and technical outcomes.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Collaborate with enterprise customers to identify and address critical business challenges.
  • •Support the sales team with discovery calls and product demonstrations for active deals.
  • •Gather and define customer requirements to clearly articulate customer problems.
  • •Build and present compelling demonstrations of Freshworks ITOM products.
  • •Articulate the value of Freshworks solutions to a variety of audiences and evangelize the user experience.

Key Requirements

  • •6-8 years of a combination of Solution Engineering and/or IT Operations experience.
  • •Excellent soft skills and presentation abilities for communicating with diverse audiences.
  • •Proven capability to work on cross-functional teams to address business and technical challenges.
  • •Strong verbal, written, presentation, and interpersonal communication skills.
  • •Strong understanding of ITOM/ITAM domains and familiarity with ServiceNow, BMC, Lansweeper, or similar.
Experience:IT OperationsSolution Engineering
Skills:PresentationCommunicationInterpersonal skillsTime managementProblem-solving
Languages:English
Tech Stack:ServiceNowBMCLansweeperWindowsLinuxVirtualizationNetworkingPublic cloudStorage

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor